Says it all really - installed 6.0.264710.2708 and when launching “virtual kiosk”, mouse pointer freezes.
In Task Manager (ctrl+al+del), you cannot close Comodo using the mouse, but you can restart the computer.
When computer restarts, Virtual Kiosk, is (fortunately) not running, otherwise I’d be reporting this from another machine!
We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.
The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.
If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.
(In this particular case the addition of a dump of the two VirkKiosk.exe processes would be useful. Please see the red ‘dump’ link under A.8 in the format for how to do this.)
Many thanks again
Mouse
PM reminder sent
Thanks very much for your issue report, which is much appreciated.
We have moved it to the non-format bugs board for the moment, because it is not in the standard format or too much of the information we normally need to replicate a problem and fix it is still missing.
We realize some people may not have the time to do an issue report in standard format, and therefore offer the option of a non-format report instead. But the problem is much more likely to be fixed promptly if you edit your first post to create an issue report which reflects the guidance in the Standard Format topic. (You can copy and paste the format from this topic). The reasons we ask for the information we do are given in this post.
You can get your report moved to the format verified issues board simply by ensuring that it reflects the guidance in the standard format topic, and PM’ing a mod who is active on the bug board.
Best wishes
Mouse
Can you please check and see if this is fixed with the newest version (version 6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.
Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments, so I can forward this to the devs and get this problem fixed.
Thank you. PM sent.
Can you please check and see if this is fixed with the newest version (version 6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.
Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.
Thank you.
PM sent.
Thank you and huge apologies for not getting back on this one.
Have tried in the latest version (version 6.3.294583.2937) and is now running fine.
Thank you for your help.
Cheers
Mark :-TU
Thank you for checking this. I will now move this to Resolved.
Please let me know if the issue returns.
Thanks.