A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
Yes, everytime
If U can, exact steps to reproduce. If not, exactly what U did & what happened: 1:Install CIS, let it run its Quick Scan, and Restart Computer 2:When trying to launch VirtualDesktop, when the laptop is plugged in, there is only logo of VD with circle - sometimes, it stays there for a very long time (till killing it) or it opens Libraries folder in Windows Explorer, occasionally it launches but immediately switches off and opens the Libraries folder in Windows Explorer 3:When the laptop is running on battery VD runs normally, even when AC is plugged again after it is started. 4:After closing VD and trying to run it on AC - point 2 is repeated 4:resetting the sandbox doesnt help
If not obvious, what U expected to happen:
Virtual Desktop should start normally when laptop plugged in
If a software compatibility problem have U tried the conflict FAQ?:
NA
Any software except CIS/OS involved? If so - name, & exact version:
No
Any other information, eg your guess at the cause, how U tried to fix it etc:
I have no idea.
The system specs are given below (and a full list of the drivers can be downloaded from here):
Computer: Acer Aspire 4830TG
CPU: Intel Core i5-2450M (Sandy Bridge-MB SV, J1)
2500 MHz (25.00x100.0) [at] 798 MHz (8.00x99.8)
Motherboard: Acer JM40_HR
Chipset: Intel HM65 (Cougar Point) [B3]
Memory: 8192 MBytes [at] 665 MHz, 9.0-9-9-24
- 4096 MB PC10600 DDR3 SDRAM - Kingston 99U5428-046.A00LF
- 4096 MB PC10600 DDR3 SDRAM - Elpida EBJ41UF8BCS0-DJ-F
Graphics: Intel Sandy Bridge-MB GT2+ - Integrated Graphics Controller [D2/J1/Q0] [ACER]
Intel HD Graphics 3000, 2172 MB
Graphics: NVIDIA GeForce GT 540M [Acer]
NVIDIA GeForce GT 540M, 2048 MB
Drive: Samsung SSD 840 Series, 244.2 GB, Serial ATA 6Gb/s [at] 6Gb/s
Drive: ST9750423AS, 732.6 GB, Serial ATA 3Gb/s
Sound: Intel Cougar Point PCH - High Definition Audio Controller [B2]
Network: Qualcomm/Atheros AR8151 PCI-E Gigabit Ethernet Controller (L1c)
Network: Intel Dual Band Wireless-AC 7260 AC 2x2 HMC WiFi Adapter
Network: VirtualBox Host-Only Ethernet Adapter
OS: Microsoft Windows 7 Home Premium (x64) Build 7601
[/ol]
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
CIS 7.0.313494.4115
Have U made any other changes to the default config? (egs here.):
no - Clean installation of CIS. After previous uninstallation of RC version according to guide on this forum for uninstallation.
Have U updated (without uninstall) from a CIS 5?:
no
[li]if so, have U tried a a clean reinstall - if not please do?:
tried, but without success
[/li]- Have U imported a config from a previous version of CIS:
no
[li]if so, have U tried a standard config - if not please do:
NA
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 7 Home Premium SP1 64bit, not a VM
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=no b=no
[/ol]
A Full Dump (made with KillSwitch while laptop plugged in and nothing hanging) can be downloaded from this page:
A FullDump (made with KillSwitch when plugged in, and the loading screen hanging) can be downloaded from this page:
A Full Dump (made with KillSwitch when running on batteries, VD not running, but started correctly after) can be downloaded from this page:
A FullDump for VD not running even on batteries can be downloaded from this page:
Thank you for reporting this. Just to be sure, is this the method you took before installing this build?
If so then please also create and attach a diagnostics report to your first post. To do that open up the main CIS GUI. Then left-click on the question mark icon near the upper right side. Then select Support and then Diagnostics. This will run the diagnostics and then offer you the option to have it create a diagnostics report. Have it make a diagnostics report. Then attach this report to your first post.
Also, once that is done, there is one more piece of information which the devs will likely need. To get this open the CIS main GUI. Then flip the screen to the Tasks side. Then open the Advanced Tasks section and left-click on “Watch Activity”. This will download and run KillSwitch. Once it is running right-click on any of the running processes. From the drop-down menu select “Create Dump” and then “Create Full Dump”. After that is done you will need to upload that file to a file sharing site, such as this one. Then paste the download link in your first post.
Let me know once you have finished with that, or if you have any questions. I am absolutely willing to help.
Thank you. I have updated your first post again. Please look it over and make sure everything is correct.
Also, when did you make the Full Dump for the computer running on batteries? Was VD running in the background?
Also, please provide the specs for your laptop. This may be important as it’s possible this is specifically related to the hardware.
Once you answer those questions, assuming everything else in the first post is correct, I can forward this to the devs.
I think that should be enough information. If any more is needed either myself or the devs can contact you.
Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
Well, new information: For now, the VD on batteries starts, but after the cursor moves, or after one click (and without any action it turns off too after few seconds) it turns off and the Library folder opens. Very strange :o
I dont know, maybe some drivers are in conflict or what, but I had problems with VirtualKiosk before on this computer. Even the OS reinstallation due to SSD upgrade didn´t helped. I´ll try to get full driver list installed, when I find out how to do it.
Thank you for this new information. I have updated the first post and the tracker.
As for not being able to edit posts, that is because when reports are moved to this part of the forum they are restricted such that posts cannot be edited. It’s just a limitation.
“A Full Dump (made with KillSwitch while laptop plugged in and the loading screen is hanging) can be downloaded from this page:” VD wasn´t running/hanging that time - sorry I didn´t noticed that while chcecking that corrected post.
Thanks for pointing that out. Would it be possible for you to make a Full Dump while it is hanging? This may contain important information which the devs may need.
So is that essentially a duplicate of the first link in your first post? If so, would you like to provide both to the devs, even though they represent essentially the same situation? Am I misunderstanding?
For now I am unable to make VD hanging because of, for now it everytime starts up and then immediately closes and the Library folder appears (on batteries and on AC too).
