"Use hardware acceleration when available" greyed out in Settings

Hi all,

I am running the latest version of Comodo Dragon (57.0.2987.93) in Windows 7 SP1 (all updates installed) and an AMD Radeon HD 5700 with the latest drivers (Catalyst 15.7.1).

I have always been able to enable or disable HW acceleration under Settings in order to use some websites such as Canva, Adobe Spark or Google Earth. However, these sites now use WebGL technology, and my browser tells me that I need to enable HW acceleration in order to use its features.

However, when I go to Advanced Settings, I find the “Use hardware acceleration when available” greyed out, so I cannot enable it.
I have checked under the GPU settings and there seem to be a few issues, but I cannot tell how to fix them. I am attaching the GPU log.

Graphics Feature StatusCanvas: Software only, hardware acceleration unavailable

  • Flash: Software only, hardware acceleration unavailable
  • Flash Stage3D: Software only, hardware acceleration unavailable
  • Flash Stage3D Baseline profile: Software only, hardware acceleration unavailable
  • Compositing: Software only, hardware acceleration unavailable
  • Multiple Raster Threads: Disabled
  • Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
  • Rasterization: Software only, hardware acceleration unavailable
  • Video Decode: Software only, hardware acceleration unavailable
  • Video Encode: Software only, hardware acceleration unavailable
  • VPx Video Decode: Software only, hardware acceleration unavailable
  • WebGL: Unavailable
  • WebGL2: Unavailable

Driver Bug Workaroundsclear_uniforms_before_first_program_use

  • decode_encode_srgb_for_generatemipmap
  • disable_direct_composition
  • disable_discard_framebuffer
  • disable_dxgi_zero_copy_video
  • disable_framebuffer_cmaa
  • disable_nv12_dxgi_video
  • exit_on_context_lost
  • force_cube_complete
  • scalarize_vec_and_mat_constructor_args
  • texsubimage_faster_than_teximage

Problems DetectedDisabled Features: all

  • : 616318Disabled Features: accelerated_vpx_decode
  • : 643850Disabled Features: gpu_rasterization
  • Applied Workarounds: exit_on_context_lost
  • Applied Workarounds: texsubimage_faster_than_teximage
  • : 124764, 349137Applied Workarounds: clear_uniforms_before_first_program_use
  • : 398694Applied Workarounds: scalarize_vec_and_mat_constructor_args
  • : 518889Applied Workarounds: force_cube_complete
  • : 570897Applied Workarounds: disable_discard_framebuffer
  • : 588588Applied Workarounds: disable_direct_composition
  • : 621190Applied Workarounds: disable_dxgi_zero_copy_video
  • : 623029, 644293Applied Workarounds: disable_dxgi_zero_copy_video, disable_nv12_dxgi_video
  • : 535198Applied Workarounds: disable_framebuffer_cmaa
  • : 661715
  • : 634519Applied Workarounds: decode_encode_srgb_for_generatemipmap
  • Disabled Features: multiple_raster_threads
  • Disabled Features: native_gpu_memory_buffers

Version Information

[tr][td]Data exported[/t]7/16/2017, 2:05:27 PMChrome versionDragon/57.0.2987.93Operating systemWindows NT 6.1.7601 SP1Software rendering list version12.13Driver bug list version9.29ANGLE commit idc1a5d16e964a2D graphics backendSkia/57 7695359876b8f90225bc4be895c20f34fcdfaf2eCommand Line ArgsFiles (x86)\Comodo\Dragon\dragon.exe" --flag-switches-begin --flag-switches-end
Driver Information

[table][tr][td]Initialization time[/t]294In-process GPUfalsePassthrough Command DecoderfalseSandboxedfalseGPU0VENDOR = 0x1002, DEVICE= 0x68b8OptimusfalseAMD switchablefalseDesktop compositingnoneDiagonal Monitor Size of \.\DISPLAY120.1"Driver vendorAdvanced Micro Devices, Inc.Driver version15.200.1062.1004Driver date8-3-2015Pixel shader version5.0Vertex shader version5.0Max. MSAA samples8Machine model nameMachine model versionGL_VENDORGoogle Inc.GL_RENDERERANGLE (AMD Radeon HD 5700 Series Direct3D11 vs_5_0 ps_5_0)GL_VERSIONOpenGL ES 3.0 (ANGLE 2.1.0.c1a5d16e964a)GL_EXTENSIONSGL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_objectDisabled ExtensionsGL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherentWindow system binding vendorGoogle Inc. (adapter LUID: 000000000000a1d6)Window system binding version1.4 (ANGLE 2.1.0.c1a5d16e964a)Window system binding extensionsEGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resourceDirect renderingYesReset notification strategy0x8252GPU process crash count0
Compositor Information

[table][tr][td]Tile Update Mode[/t]One-copyPartial RasterEnabled
GpuMemoryBuffers Status

[table][tr][td]ATC[/t]Software onlyATCIASoftware onlyDXT1Software onlyDXT5Software onlyETC1Software onlyR_8Software onlyRG_88Software onlyBGR_565Software onlyRGBA_4444Software onlyRGBX_8888Software onlyRGBA_8888Software onlyBGRX_8888Software onlyBGRA_8888Software onlyYVU_420Software onlyYUV_420_BIPLANARSoftware onlyUYVY_422Software only
Diagnostics

[table][tr][td]0
[table][tr][td]b3DAccelerationEnabled[/t][/t]trueb3DAccelerationExiststruebAGPEnabledtruebAGPExistenceValidtruebAGPExiststruebCanRenderWindowtruebDDAccelerationEnabledtruebDriverBetafalsebDriverDebugfalsebDriverSignedfalsebDriverSignedValidfalsebNoHardwarefalsedwBpp32dwDDIVersion11dwHeight1050dwRefreshRate60dwWHQLLevel0dwWidth1680iAdapter0lDriverSize1445224lMiniVddSize0szAGPStatusEnglishEnabledszAGPStatusLocalizedEnabledszChipTypeAMD Radeon Graphics Processor (0x68B8)szD3DStatusEnglishEnabledszD3DStatusLocalizedEnabledszDACTypeInternal DAC(400MHz)szDDIVersionEnglish11szDDIVersionLocalized11szDDStatusEnglishEnabledszDDStatusLocalizedEnabledszDXVAHDEnglishNot SupportedszDXVAModesModeMPEG2_A ModeMPEG2_CszDescriptionAMD Radeon HD 5700 SeriesszDeviceId0x68B8szDeviceIdentifier{D7B71EE2-2BF8-11CF-8771-8834BEC2C535}szDeviceName\.\DISPLAY1szDisplayMemoryEnglish4095 MBszDisplayMemoryLocalized4095 MBszDisplayModeEnglish1680 x 1050 (32 bit) (60Hz)szDisplayModeLocalized1680 x 1050 (32 bit) (60Hz)szDriverAssemblyVersion15.200.1062.1004szDriverAttributesFinal RetailszDriverDateEnglish3/14/2016 01:25:59szDriverDateLocalized14/03/2016 1:25:59szDriverLanguageEnglishEnglishszDriverLanguageLocalizedEnglishszDriverModelEnglishWDDM 1.1szDriverModelLocalizedWDDM 1.1szDriverNameaticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllszDriverNodeStrongNameoem53.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:15.200.1062.1004:pci\ven_1002&dev_68b8szDriverSignDateszDriverVersion8.17.0010.1404szKeyDeviceIDEnum\PCI\VEN_1002&DEV_68B8&SUBSYS_1482174B&REV_00szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video{BC62D043-33B9-4C28-A274-72B84FD675B8}\0000szManufacturerAdvanced Micro Devices, Inc.szMiniVddn/aszMiniVddDateEnglishn/aszMiniVddDateLocalizedn/aszMonitorMaxResszMonitorNameBenQ T221WAszNotesEnglishNo problems found. szNotesLocalizedNo problems found. szOverlayEnglishNot SupportedszRankOfInstalledDriver00E62001szRegHelpTextszRevisionszRevisionId0x0000szSubSysId0x1482174BszTestResultD3D7EnglishNot runszTestResultD3D7LocalizedNot runszTestResultD3D8EnglishNot runszTestResultD3D8LocalizedNot runszTestResultD3D9EnglishNot runszTestResultD3D9LocalizedNot runszTestResultDDEnglishNot runszTestResultDDLocalizedNot runszVddn/aszVendorId0x1002
Log MessagesGpuProcessHostUIShim: The GPU process exited normally. Everything is okay.

I have tried to Enable/Disable some features under chrome://flags such as “Override software rendering list” but I still get the HW option greyed out.
WebGL is working fine in Firefox, so the issue is not related to the GFX card.

Has any of you experienced this issue? How can I make the HW acceleration option available again?

Thank you very much!

Carlos[/td][/tr][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table][/td][/tr][/table]