I have installed fresh the latest CIS and for two days the first updating has not worked. Many times it gets to 15 or 30 meg or more then drops out and will not resume, despite the signal and connection still being active. At one point it showed over 135 meg but of course as it had stopped a couple of times this was still not a complete update! I have made many attempts and this is costing me excess data rates at nearly 300 meg but still no update. Why does the server not support resume? Each time must be freshly attempted and with your servers dropping all the time unless we have fast adsl2 or similar we have little hope!
I ahve read the threads about it showing only 30% an dunderstand that, but this is not that problem, it is your servers i am quite sure and the updater not supporting resume. Please post an address i can download from using something such as ‘getright’ as obviously I am wasting time and money using the built-in updater. And the ‘unofficial’ updater does not work for me either. I do NOT want to give up on this but I am surely tempted to when their are so many other products out there that work first time.
First of: that the av updater doesn’t support resuming is a true pain up the bum.
What version of CIS are you using?
You can download the latest full database as described in Where can i download the latest full AV database?. This link supports resuming. After this update there are incremental updates following but that’s only several hundreds of kB.
Does the above help?
As I said, the latest, yesterday, which is 130099 etc 587
I shall try the link later, many thanks.
It would be far better if the updater was ‘resumable’ though. The designers should look at the Fiesta mp3 updater and downloader, it is brilliant and works whatever is going on with the 'net and always resumes. Their servers might drop here and there as all do - but the software ALWAYS picks up and downloads become very simple and smooth in the background.
I am starting to lose faith in this product! I have been downloading the .cav file, using the methods advised with a resumable downloader I have used many times before (DTA in Firefox). Guess what, after a few breaks (your server not responding) I got to 93%. Then it stopped … two hours later and a dozen attempts meanwhile, it will NOT resume. I shall try again in 12 hours but otherwise this product is seeming to be a FAILURE, this is not exactly professional and trust inspiring folks. You need to trust that an AV/Firewall product works, first and every-time with fast updates and good detection. I can’t even get an update and yes, other places are loading with no problems meanwhile.
Jape, I agree that the updates are a real pain and I do not understand why the on-going issue has not yet been resolved.
Yet the update problem does not mean that the product can’t be trusted. The firewall and D+ are top notch.
A simple solution is not to install the AV component of CIS and use another free AV to complete the suite. This has worked a treat for me. I will probably give CIS AV another go when v4 is out and I am satisfied that the update process has been fixed.
But don’t loose faith in Comodo, because overall CIS is a very good product.
Cheers
It is very difficult to believe that a product with such a messy and stuffed up procedure in a very basic and essential part of the suite can be trusted not to leave a huge hole somewhere in defences.
I first found these faults six months ago and gave up then, now I decided to try Comodo again as I always liked the firewall. And same old ■■■■! No updates working. The designers are a bit slack leaving it so long to fix. I managed to get another 3% after trying a few times, now it is stuck at 85 meg and refuses to start again. No response from server, just 62kb and it freezes.
I do not see how installing another product fixes this although I think your loyalty is to be commended, if I install AVG9 or Kaspersky in part, or even PC Tools suite, why wouldn’t I install them in full?
I will try again after a sleep!
Did you try to update the av definitions here using the CIS av updater or did you try the url of my previous post? When downloading using that link you can use a download manager as it supports resuming.
Since this is a long standing problem I will ask the other mods to take a look and share their wisdom in trying to get to the bottom of your problem.
I did as suggested, using a resumable downloader, namely DTA from Firefox which works fine in all other instances.
I decided that although it was costing me money, as thedownload was stuck still at 93% and would not resume this morning, I would today trash it and start afresh. What a mistake, the new one got to 85.45 meg after a couple of resumes, then it hung up again and despite a few attempts, it will NOT resume. I don’t know what is going on, if your server sees it as an intrusion or what? Absolute waste of time and I am now officially ■■■■■■ off! Any real solutions that will work? Let me know or else I am off after today. This has cost me $50 so far! I could have purchased a full Kaspersky Suite for that. Grrrrrrrrr.
I am going to introduce a couple of more angles for the moment. I asked the mods, especially the Wireshark initiated, to come and take a look.
Do the firewall logs give a clue here? They can be found under Firewall → Common Tasks -->View Firewall alerts. Can you post a screenshot of them?
Go to Firewall → Advanced → Firewall Behaviour settings → Advanced → untick everything there. What settings were ticked there? What happens if you download now (I know you may waste money here on just a hunch…)?
attached
jpeg
Firewall → Advanced → Firewall Behaviour settings → Advanced → DOES NOT EXIST? it was set on ‘safe’
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If you can’t even download the “simple” link to the latest database or get that resumed download finished there is something wrong with you internet access.
The build in updater can’t resume and that’s a same but the normal link should be able to resume downloads.
Can you please tell us what type of internet connection you are using?
Is that a connection via a mobile phone, 3G data card etc?
Did you happen to install some sort of “accelerator” know to be installed by those packets, they can cause all sorts of unexpected behavior like failing VPN traffic etc.
Can you open a command-box and type:
ping download.comodo.com
Press enter after that command and post the output here?
Also a traceroute of the same host would be interesting
tracert download.comodo.com
Press enter after that command and post the output here?
We could do a packet capture, but that will cost you an other try so I’d like to verify the above first.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\x>ping download.
Pinging download.comodo.com [91.199.212.17
Reply from 91.199.212.171: bytes=32 time=4
Reply from 91.199.212.171: bytes=32 time=4
Reply from 91.199.212.171: bytes=32 time=4
Reply from 91.199.212.171: bytes=32 time=4
Ping statistics for 91.199.212.171:
Packets: Sent = 4, Received = 4, Lost
Approximate round trip times in milli-seco
Minimum = 421ms, Maximum = 425ms, Aver
C:\Documents and Settings\x>
- slower than normal.
I use wireless BB. huawei e169e modem
I have downloaded other files along side this one, when Ii first tried it, and they were successful. I stopped that and gave it exclusive connection after the first few failed attempts. I have also tried a concurrent connection of that file and it did the same, stopped and resumed a couple of instances, got to 80 odd megabytes then would not resume again as with the original.
I get Voip OK and I can download 150 meg + files from elsewhere with no problem.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\x>tracert download.comodo.com
Tracing route to download.comodo.com [91.199.212.171]
over a maximum of 30 hops:
1 128 ms 119 ms 119 ms nexthop.beagle.com.au [1.1.1.1]
2 147 ms 129 ms 150 ms sydgsbdr1.beagle.com.au [113.212.168.2]
3 121 ms 119 ms 119 ms U211-iHSiGS-iWIu-A.iseek.com.au [123.200.143.62]
4 119 ms 119 ms 209 ms p151-ihsihs-osii-o.syd-core.iseek.com.au [59.154
.20.9]
5 283 ms 288 ms 279 ms 203.208.153.46
6 398 ms 420 ms 429 ms 154.54.2.237
7 422 ms 489 ms 509 ms 154.54.27.18
8 323 ms 350 ms 329 ms 154.54.5.93
9 397 ms 379 ms 399 ms 154.54.1.122
10 353 ms 359 ms 359 ms 154.54.26.170
11 431 ms 419 ms 409 ms 154.54.30.133
12 408 ms 419 ms 429 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.
97]
13 439 ms 439 ms 459 ms te2-3.ccr01.man01.atlas.cogentco.com [130.117.48
.34]
14 491 ms 452 ms 477 ms 149.6.10.170
15 442 ms 448 ms 461 ms download.comodo.com [91.199.212.171]
Trace complete.
C:\Documents and Settings\x>tracert download.comodo.com
Tracing route to download.comodo.com [91.199.212.171]
over a maximum of 30 hops:
1 124 ms 219 ms 119 ms nexthop.beagle.com.au [1.1.1.1]
2 151 ms 119 ms 131 ms sydgsbdr1.beagle.com.au [113.212.168.2]
3 125 ms 109 ms 129 ms U211-iHSiGS-iWIu-A.iseek.com.au [123.200.143.62]
4 140 ms 140 ms 129 ms p151-ihsihs-osii-o.syd-core.iseek.com.au [59.154
.20.9]
5 279 ms 280 ms 300 ms 203.208.153.46
6 287 ms 299 ms 295 ms 154.54.2.237
7 344 ms 328 ms 339 ms 154.54.27.18
8 318 ms 412 ms 326 ms 154.54.5.93
9 335 ms 346 ms 503 ms 154.54.1.122
10 357 ms 349 ms 357 ms 154.54.26.170
11 443 ms 442 ms 445 ms 154.54.30.133
12 437 ms 499 ms 429 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.
97]
13 439 ms 459 ms 465 ms te2-3.ccr01.man01.atlas.cogentco.com [130.117.48
.34]
14 433 ms 439 ms 919 ms 149.6.10.170
15 470 ms 466 ms 472 ms download.comodo.com [91.199.212.171]
Trace complete.
C:\Documents and Settings\x>
Can you try to ping these hosts and see if they have better roundtrips?
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\x>ping us3.download.comodo.com
Pinging us3.download.comodo.com [208.116.56.19] with 32 bytes of data:
Reply from 208.116.56.19: bytes=32 time=351ms TTL=51
Reply from 208.116.56.19: bytes=32 time=350ms TTL=51
Reply from 208.116.56.19: bytes=32 time=349ms TTL=51
Reply from 208.116.56.19: bytes=32 time=358ms TTL=51
Ping statistics for 208.116.56.19:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 349ms, Maximum = 358ms, Average = 352ms
C:\Documents and Settings\x>ping eu3.download.comodo.com
Pinging eu3.download.comodo.com [83.170.113.143] with 32 bytes of data:
Reply from 83.170.113.143: bytes=32 time=407ms TTL=50
Reply from 83.170.113.143: bytes=32 time=406ms TTL=50
Reply from 83.170.113.143: bytes=32 time=405ms TTL=50
Reply from 83.170.113.143: bytes=32 time=404ms TTL=50
Ping statistics for 83.170.113.143:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 404ms, Maximum = 407ms, Average = 405ms
C:\Documents and Settings\x>
Seems like the us3 host is a bit faster for you, you could try to download it like this in a download manager…
http://us3.download.comodo.com/av/updates314/sigs/bases/bases.cav
stopped at 53.08 meg … manually resumed after timeout … stopped at 61.14 meg … manually resumed after timeout … did not resume … manually restarted …did not resume … timeout … manually restarted … stopped at 71 meg … timeout … manual restart … stopped at 76.93 … I have fucking been here too many times at 9 cents a meg … fingers crossed … manual restart … 77.9 stopped … restart … 78.13 stopped … restart … nothing …timeout … restart … nothing … timeout … restart … nothing … timeout … I have 79% signal strength, can browse and post this alongside … it is not my connection or software … your server still will not resume … last try … nothing … will take a break for an hour or so …
screenshot
[attachment deleted by admin]
and another (meanwhile 2 more attempts will not resume, time out after 60 seconds).
[attachment deleted by admin]
Well this shows a number of attempts to resume, all failing, at ten to forty second intervals, then to prove a point, the connection and search and download of some files elsewhere using the same set uo. I think I have thoroughly done every thing I could and everything you suggested at substantial cost to me in download fees. I think you owe me a gold-plated full-version mailed by snail mail for five years!
[attachment deleted by admin]
The ‘prove the point’ download was also about 90 megs and took less than 8 minutes, a fair speed for mobile broadband.
I don’t think I shall bother trying your products anymore, I feel disappointed, letdown and frankly, stupid for spending the cash in trying this - now then, anyone care to bet this thread just gets left and sinks to the bottom of the pile?