update error 0x080072ee7

hi i have cis

and since 31.03.2010 it wont update
this was with previous version 3.xxx
and with 4.0.138377.779 too

it wont update it says - anti virus signature database update failed
please check your Internet connection and try again later
but i have access to http://download.comodo.com via web browser firefox

when i put some proxy in the settings ->connection update worked but very slowly .
our network is set for direct connection with no proxy and i have to use some free proxy
this is unreliable and i must update with direct connection

i suspect that comodo takes proxy form iexplore even if i told it not to use proxy
and my iexplore proxy does not work
but if i tel iexplore not to use proxy the problem with comodo is here again

and check for updates for 4.0 says

error 0x080072ee7

what to do now ?

thanks
best regards

Exactly the same problem here. An antivirus program that can’t update itself?!, this is a major problem.

What happens if you disable “Automatically detect settings” in LAN settings in the Connections tab of Internet Options?

in internet explorer “automatically detect settings” is off
the proxy server was manually set , and not working (since some time ago i have no access to that proxy). i set option to use no proxy
and then iexplore was working ok . unfortunately comodo did not update after that.

so in comodo settings i pressed “import proxy settings” but nothing appeared in server, port fields.
i unchecked option “use proxy” , but again update was impossible.
so my supposition about incorrect proxy settings import seems that is not correct.

update is only possible if i set proxy , unfortunately i can use only free proxy , and they are unreliable and slow.

i talk with my internet provider - they told me that there are no restrictions on ports or ip addresses - but i don’t believe them much , so it is very possible there exist some network restrictions but i could not say what exactly. or perhaps there are some windows policy preventing work of comodo - but again i am not sure about this

the last successful automatic update was with cis 3.xx on 31.03.2010. this is sure…
now it is installed cis 4.0 , one of latest versions (i installed it few days ago) and unfortunately update is failing.
and i can’t remember for sure but i did not make changes in the server before 31.03.2010 - perhaps windows automatic updates could made changes ?

thanks

best regards

hi
my provider keeps claiming that there are no network restrictions.

so what can i do to check the connection ?

how to solve this problem with updates ?

thanks
best regards

Can you guy’s please verify the CIS log file and check “Tasks Launched” to see what error it reports for the AV update?

Any of you familiar with network packet capture tools like Wireshark/Tcpdump?

In the past, Comodo update connection settings relied on connection settings of Internet Explorer, so if IE was in Offline mode, Comodo could not update. Perhaps IE is in Offline mode, or some other IE setting is messed up? Test to see if you can hit Comodo sites with IE.

LM

i can see download.comodo.com with iexplore
it works

i tried to change my provider - and strange thing happened:

comodo started to download some .cav files but it downloaded about 100 K of the first
and 0K of te rest of the .cav files , and then it showed “update failed , check internet connection”

i repeated this few times with the same result

then i returned to my first provider , and tired few times to make update
and it happened - comodo made update .

then after update i tried few times to assure that there no new updates - it showed “no new updates” but the next times i tried update it showed again “update failed , check internet connection” and the check for new comodo version showed “error 0x080072ee7”

so it seems that the problem is in my computer, not in the provider , but i am afraid that this problem could be result of some virus …

i hope some one will help me to solve this problem

thanks

best regards

hi
it seems that the problem is in cis and the way it uses proxi seyttings from ie

i was getting errors "update failed "
and i installed local proxy Bfilter , then i set up comodo to use proxy 127.0.0.1:8080
and update happened !!! so the problem is in comodo

i suppose that in may copmpiter there is policy that automaticaly set up proxy for all users
and this proxy is dead now , but polici is still working - in ie i remove proxy , and in registry i remove proxy , and i set ProxyEnable to 0 everywhere in the registry, but any way after each reboot i see this proxy again
so i suspect that in CIS the option “do not use proxy” does not always mean direct conection especiali for virus database update (not for program update) - perhaps this is the problem

tha fact is : i can update if i use my computer as a proxy , and i can not update virus datatbase if i use direct conection from CIS.

thanks best regards

strange thing

i set “no proxy” in CIS 4.1.150349.920
but program bfilter that turns my computer in to proxy server was working , and virus database was able to update
and when i quited the local proxy bfilter the update was unsuccessful

then again i turned on the proxy bfilter and update was successful again
and all the time “use http proxy” was unchacked

so by some reason CIS continues tu use proxy , even after i unchecked “use http proxy”
so this seems like a bug

thanks

best regards

I got this error, too.
When I try to update CIS 4.0.141842.828 without BFilter, I get this error at 3% (cfp.dll).

http://eu5.download.comodo.com/cis/download/updates/release/inis_600/x64/cfp.dll

When I use BFilter I’m getting error at another file at 34% (sigmgr.dl)
From BFilter log I know that there is problem in downloading

http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/signmgr.dll

What is going on? Antivirus can’t update itself :open_mouth: ???
I’m familiar with Wireshark. What do you need?

EDIT
From the file listed below I extracted list of files to download. My idea was to download all those files, put them onto local http server and change appropriate setting in cis in order to update from localhost.

http://eu2.download.comodo.com/cis/download/updates/release/inis_600/cis_update_x64.xml

It turned out that some of files on list (to be more precise - files that causes errors during update) don’t exist on the server. Tried to download them via Firefox, Flashget and JDownloader and I didn’t succeed. Files needed to update are not present on the server (or are unable to download - that’s the same)!!! Thats a large bug!!!

This is that list:


http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cmdagent.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfp.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfp.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/themes/cfp.theme
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cavscan.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cavscan.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cavshell.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfpupdat.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfpupdat.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfpconfg.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfpconfg.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfplogvw.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/cfplogvw.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/crashrep.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/cmdinstall.exe
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/validation.list
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/msica.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/cmdguard.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/cmderd.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/cmdhlp.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/inspect.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/inspect.cat
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/inspect.inf
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/inspect_m.cat
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/xp/inspect_m.inf
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/cmdguard.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/cmderd.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/cmdhlp.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/inspect.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/inspect.cat
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/vista/inspect.inf
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/cmdguard.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/cmderd.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/cmdhlp.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/inspect.sys
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/inspect.cat
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/win7/inspect.inf
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x32/guard32.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/guard64.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/incompatsw.ini
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/vendor.sha
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/cfpver.dat
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/cfp.chm
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/cfp.russian.chm
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/cfp.chinese.chm
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/framework.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/platform.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/signmgr.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/common.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/dosmz.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/dunpack.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/fileid.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/first.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/gunpack.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/heur.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/mach32.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/mem.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/pe.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/pe32.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/pkann.dll
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/script.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/unarch.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/unpack.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/unsfx.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/x64/scanners/white.cav
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.english.lang.template
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.brazilian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.bulgarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.chinese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.czech.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.dutch.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.estonian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.french.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.german.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.hungarian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.italian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.polish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.portuguese.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.russian.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.spanish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavscan.swedish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cavshell.swedish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfp.swedish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpconfg.swedish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfplogvw.swedish.lang
http://eu2.download.comodo.com/cis/download/updates/release/inis_600/common/translations/cfpupdat.swedish.lang

Can you create a capture of the download process with Wireshark, preferably with only CIS active so the capture is as clean as possible, If you don’t wish to upload it here please send me a PM.

Yesterday the download servers where heavily loaded, I ended up with a TCP window size of 125 bytes on one of them…

Why Comodo Staff is doing nothing about it?