Hello,
All appears well now!
First, I checked and found that all application and component rules were “allowed.”
Then, I opened the log. (The IP address of the firewall has been excised along with unrelated entries) Here’s what I saw:
Date/Time :2007-01-23 09:51:03
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: UDP Incoming
Source: :1031
Destination: 10.0.2.180:5003
Reason: Network Control Rule ID = 5
Date/Time :2007-01-23 09:50:50
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: UDP Incoming
Source: :1031
Destination: 10.0.2.180:5003
Reason: Network Control Rule ID = 5
Date/Time :2007-01-23 09:50:44
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: UDP Incoming
Source: :1031
Destination: 10.0.2.180:5003
Reason: Network Control Rule ID = 5
Date/Time :2007-01-23 09:47:40
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: TCP Incoming
Source: :18800
Destination: 10.0.2.180:5003
TCP Flags: SYN
Reason: Network Control Rule ID = 5
Date/Time :2007-01-23 09:47:40
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: TCP Incoming
Source: :17633
Destination: 10.0.2.180:5003
TCP Flags: SYN
Reason: Network Control Rule ID = 5
Date/Time :2007-01-23 09:47:40
Severity :Medium
Reporter :Network Monitor
Description: Inbound Policy Violation (Access Denied, IP = , Port = 5003)
Protocol: UDP Incoming
Source: :1031
Destination: 10.0.2.180:5003
Reason: Network Control Rule ID = 5
Looking over at the Network Monitor for the rules there, I found rule 5 to say something like " Block all proto to and from any IP"
I removed the rule and waited. Almost immediately, I got a popup for a “service.dll” which I allowed.
I then performed a check and found that the Web filtering service was performing normally and no errors appeared in the traffic monitor.
Many thanks for your patience and excellent support. I look forward to learning more about this increasingly impressive product.
Jon