UPDATE (Antivirus database)

Why do I continue to receive a “update failed, no internet connection” when I try to update?

Are you trying to update the AV database or the program?

Hi, and thank you for your reply…The answer is, I am trying to update the data base.

I forgot to ask what version of CIS you are using. When using 3.9 or older you cannot update the AV database anymore because of a change in the AV update format.

Try and add http://*comodo.com to the trusted websites in Internet Explorer, that might just solve the problem.

I am not an expert in using a computer, so would you please elucidate as it refers to CIS…Thanks so much!

To know what version of CIS you are using go to Miscellaneous → About. It will look like on the image.

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