No, this isn’t normal. Add the user HOLI to your Ignorelist in your Personal Message Options under your Profile.
I also had a similar request for assistance (duplicate files) from the same user yesterday, I recommended that they posted a new topic & I didn’t get a reply. Anybody else had PM’s from this user?
I’ll have a word with them.
PS Nobody other than Admins (maybe) can follow the links you’ve posted.
I had a couple in April from username “CHHATRALIAMD” which matches the email address for HOLI. Similarly, he was asking for advice by PM.
I told him to post his issues on the forum so all could read, assist (if possible) and learn. Diagnostics in ■■■ only benefits the recipient. I haven’t heard from him since and he didn’t post under that username.