unable to request free secure email certificate

Digital Certificates Email Certificate
#1

hi,

i want to test the free secure email certificate (whether it works with gnupg under linux because verisign does not) but i always receive an error after entering my details.
firefox only says “an error occurred” and internet explorer throws a HTTP 400 bad request error message.

steps to reproduce:
http://www.instantssl.com/ssl-certificate-products/free-email-certificate.html
=> click “get if free now”
https://secure.instantssl.com/products/frontpage?area=SecureEmailCertificate&currency=EUR&region=Europe&country=AT&entryURL=
=> enter certificate emails, country Austria, uncheck newsletter => click “agree & continue”
=> HTTP 400 error in IE or just simply “an error occurred” in firefox 3.5.x

is this a known problem? i couldn’t find any other posts where someone is complaining about not being able to retrieve the cert.

#2

Hi,

Can you please submit the ticket in the following link
https://support.comodo.com/index.php?_m=tickets&_a=submit

#3

i didn’t submit a ticket. it seems that my load balancer changes my ip address during the session and then it doesn’t work. i can apply for a certificate on another connection though.

#4

Hi,

If you having a problem in submitting the ticket, then please send a mail to support [at] comodo [.] com