Unable to open backup file from FTP

Help - CB
#1

Hi, thanks for a great software.

I have successfully created an backup of a folder on my PC and sent it to my ftp, that worked like a charm. However, when I try to restore from my ftp I get the following message: “Unable to open backup file”. CB does not seem to have any problems to connec to my ftp, I can see all the backupfiles on there, but it is when I choose one of the files to restore that I get the message.

Any ideas on what might be wrong?

Thanks

#2

UPDATE: I get the same message when I try to do a incremental backup to the ftp. In other words I cannot make an incremental backup to my ftp, which is a pain because I do not want to transfer a 200GB file every time I backup to my ftp.

#3

Hi

Please create a Debug file as instructed here: https://forums.comodo.com/news-announcements-feedback-cb/how-to-collect-debug-information-t63958.0.html

Thanks

#4

Ok here we go then, I hope I did it correctly.

Thanks

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#5

Thanks for the debug file.
The issue is cause by an error while querying file properties.
We found a workaround and the problem will be fixed in the next release.
To restore the data you have to download the backup locally or wait for next release.

#6

Ok, thanks! Luckily my backups where justs tests so don’t worry about them.