Unable to get X-Lite VOIP application to work [Resolved]

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#1

Hello,

I am a new user and am unable to get X-Lite VOIP to work with the firewall. It works fine with Zone Alarm, or no firewall. When I load the Comodo Firewall, and properly answer the prompt to ALLOW, I can talk for about 3 seconds before the X-Lite crashes with Fatal errors. Is there any special configurations for VOIP?

Thanks in advance,

Cliff

#2

Cliff,

I took a look at CounterPath’s website, the X-Lite 3.0 manual, FAQ, and forum. I found some things that might help a bit. From their forum, try this:

Once in a call, press F9, and see what codecs you’re using. Then cxl the call, go to Options/Advanced/Codecs and enable only that Codec. You may also try unchecking sip keep-alives on the advanced section of your SIP account.

As far as the firewall goes, you may need to allow some incoming traffic in Network Monitor. Let’s do this:

Go to Activity/Logs. Right-click and select “Clear all logs.” Then try to make a call. When the call drops, go back to Activity/Logs, and select “Export to HTML.” Save the file, and reopen it.

Highlight the entries. Right-click and Copy. Then right-click and Paste into your next post here. You may mask out your external IP address with “x” if it shows; please leave others as they may be pertinent.

LM

#3

LM,

Thanks for the advice. Further investigation has revealed that it is in fact the Comodo Anti-virus which is the cause (I had both loaded - I didn’t think an anti-virus would conflict). But after a few installs and uninstalls, I found that x-lite runs ok with the Comodo firewall. Please close out this topic. I’ll open a new one under the Anti-virus heading.

Cliff

#4

LM,

Oops. Forgot to mention that I did try your recommendations with X-Lite. Turned off the “keep-alives” and pressed F9 alot during a call and did not get a response.

Cliff

#5

Okay, I’m glad to hear it’s working. Sorry there was an issue with CAVS. Yes, please open a thread there so that can be addressed and hopefully resolved.

For the benefit of anyone else using X-Lite, did you end up needing to create any specific rules in CFP - Network, Application, etc?

Or within X-Lite for that matter?

Tnx,

LM

#6

LM,

All I had to do was add X-Lite as an authorized application. No other steps.

Cliff

#7

Thanx for the feedback, that’s good to know. I’ll go ahead and mark this one Resolved and closed. If for some reason you need it reopened, just PM a Moderator (please include a link) and we’ll be happy to do that for you.

LM