I followed the instructions I received in the email on how to collect my Free Digital Email Certificate… went to the web site and inserted my e-mail address and the provided password… Each time I try this, an alert would pop up telling me that my certificate has been installed, and advising me to safe keep it. I searched my entire computer for the certificate and could find nothing, beside the fact that the web site doesn’t show me an option to download the certificate.
I searched the forums for an answer and it seems that I have to ask you to revoke my issued Free Digital Email Certificate. If this is the case, please tell me how to revoke my Free Digital Email Certificate, especially since I have to ask you to revoke it through my personal e-mail, and when I did that, I received a reply from the system telling me to register and send e-mail through the Comodo account. And to make things even more interesting, when I tried sending the e-mail from this “Comodo” account, it couldn’t find the “secureemail[at]comodogroup.com” as a member… and when I tried to send Comodo a ticket it asked for an order number, which I never had… and so on. could it be more complicated to ask for support, I wonder!
I use Windows XP Sp3, and outlook 2007
This following comment added on 13.10.2009>> I have found my certificate in
START >>> RUN >>> CERTMGR.MSC >>> Certificate Enrollment Request >>> Certificates.
It has a red X over it. And this is what it says about it in the certificate information: The integrity of this certificate cannot be guaranteed. The certificate may be corrupted or may have been altered.
Why is this happening happening?