I have been talking to your support department regarding an issue I am having with the trustlogo, in Internet Explorer, when the trustlogo hover popup is shown over the top of flash. The whole popup in this case has a completely screwy layout.
Now, I was told by the support department that this is an IE only issue and is to do with flash and layers, 99.9% of clients don’t have the problem, etc, which to me is not good enough, as this situation only occurs on the home page of some of our ecommerce sites (which use flash on the homepage), which to me then doesn’t appear all that trustworthy…
Please note that we are using the trustlogo as well as the corner of trust on the same pages, which should not have an impact.
Can I please get some advice on how to go from here?
If this is not going to be looked at at all, is it permissible to make a click to verify popup?