Trust connect shows as connected but it's not

Trust connect shows status as connected on the system tray icon but it’s not. Also if a point the mouse over the system tray icon it 'll show a “fake” ip address that I’m supposedly connected to it, and if I run-> cmd ->ipconfig /all , under IPv4 it’ll display the same “fake” ip address as Trust connect is displaying. Unfortunately when browsing the web it uses my real ip address and location even reopening the internet browser. (excuse my poor English)
please help
thanks in advance

Your account details and TrustConnect logs are needed. You should contact the support: