Hi
I am very grateful for all security of comodo software and more because of 24 hours support by Geek Buddy
experts.
After installing service pac 1 for win 7, I can not update my antivirus, neither I can connect to Geek Buddy.
What should I do?
I can connect to internet as before, but only I have this trouble with comodo.
Please send answer to my email or at least a notification.
Thanks in advance
Hi saeed Iranzad, welcome to the forum
You did not provide enough info about your system
What is a platform?
Do you have a whole Comodo Suite or just a Firewall?
What version?
…etc…
The above info is important irrespectively whether you are dealing with Geek Buddy or raising a ticket at Comodo Support
Since you posted into the open forum most likely in order to get some help from Comodo users - that info is needed as well.
SP 1 was installed on several win7 x64 using on-line update - no issues whatsoever.
but all of those PCs are running Comodo Firewall v3 (the latest) only (! important)
The AV solutions are different : Emsisoft Anti Malware full Suite or Avira Personal or Avast the latest v6
You said: “can not update my antivirus”. What is your AV ?
In some cases , when you are installing such crucial update as SP , that is highly recommended to:
- download Off-line installer;
- disconnect;
- Properly (stressing!) shutdown all existing security (no startups; no services - all disabled);
- reboot;
- install SP;
- Reboot;
- re-enable all dismissed security
The MS advice re: installing such things as SP is written clearly “black on white” - disable AV
That is for sure correct, despite that’s not entirely true (what is entirely true - see above)
That is especially apply to those users who (let me say it bluntly) are stupid enough leaving auto-quarantine/auto delete options in their AV
My regards