This past Wednesday evening I ran into an issue that caused my computer to freeze up every 15 to 20 minutes. I logged on to Geekbuddy and chatted with Wayne who went through my computer and removed about 68 gigs of clutter in the %temp% area and in the prefetch area. The computer did disconnect the help window at about 15 minutes into the chat.
I’m not trying to bash Comodo because I’ve been a customer for about 2 or years now.
On Thursday morning I logged on to Geekbuddy once again and chatted with Dominic. He went through the computer and reinstalled my Graphics Drivers. While he was connected he turned Game Mode off in the front page of the Comodo interface. A message soon popped up over and over again about 20 - 30 seconds apart as a reminder that the Subscription was due in 9 days.
When the problem started I thought it was a problem with my hard drive because it kept spinning constantly never stopping. I have a performance Monitor on my KB that tells me the CPU and Memory usage. According to that screen at about 15 minutes after a fresh reboot my ram usage went up about 3 gigs every 20 - 30 seconds. I thought that when the message about the renewal was turned off that was it. I was wrong . It tries to run in even when game mode is on you just don’t get the pop up that comes with it.
This afternoon My computer kept freezing up and I resorted to Uninstalling everything having to do with Comodo . My computer has not froze up since doing so. I uninstalled because turning it off in the startup menu so it won’t startup when I start my computer didn’t work. It was still there in the running programs and in the processes. I checked my memory in the performance monitor as soon as the ram started spiking and caught Comodo running after it had been turned off and using 13 of my 16 gigs.
Comodo was causing my ram usage to spike 3 gigs at the same interval as the subscription renewal message. I don’t consider that a coincidence . I still wish to be a customer of Comodo but I would like to see this looked into before I renew.
I have confirmed that the memory itself is not the issue. Comodo was the issue. There’s a bug or whatever someone might want to call it . I never had this problem until Comodo was 10 days from renewal. I did not know about the message to renew until the comodo tech turned off game mode.
The problem is not my memory . Comodo being due for renewal in 10 days was the issue. If it was the memory in my computer there’d still be a problem after uninstalling Comodo.
I simply want to point out there’s an issue with Comodo concerning the renewal message.
Game Mode will turn off all messages. It had never dawned to me it would also disable that message (I have been using the free version since CPF 3.0 alpha… )
This afternoon My computer kept freezing up and I resorted to Uninstalling everything having to do with Comodo . My computer has not froze up since doing so. I uninstalled because turning it off in the startup menu so it won't startup when I start my computer didn't work. It was still there in the running programs and in the processes. I checked my memory in the performance monitor as soon as the ram started spiking and caught Comodo running after it had been turned off and using 13 of my 16 gigs.
Comodo was causing my ram usage to spike 3 gigs at the same interval as the subscription renewal message. I don’t consider that a coincidence . I still wish to be a customer of Comodo but I would like to see this looked into before I renew.
What process(es) of Comodo are responsible for the big spikes you witnessed? We may be looking at a bug.
Edit: I moved it to the Install / Setup / Configuration Help - CIS for more exposure and in preparation for possible bug report.
In regards to processes , anything Comodo running would cause this. Comodo would not shut off . I turned it off in the msconfig startup . It still popped up. I would close cmd.exe and something else related to Comodo would come up. There was no real way to turn Comodo off other than uninstalling it. I would have taken screen shots if the computer wasn’t always on the verge of completely freezing up when the spikes began.
Within Task Manager inside the Performance tab there’s Resource Monitor. That’s where I first noticed the problem cmd.exe or something very similar to that file having to do with Comodo was always running. When the spikes begain in 3 gig increments I knew the computer would lock up with Comodo using between 13 and 13.5 gigs of the 16 total RAM.
You are speaking about cmd.exe which is not a Comodo process but the Windows command prompt. What process are you talking about? Cmd.exe, cmdagent.exe or other CIS processes?
There was the name of the file then Comodo after it in the description. There are several files that run in processes having to do with Comodo. Deleting Comodo fixed the problem .
cmdagent.exe or other CIS processes?. It was everything Comodo that would run in Processes and show up in Resource Monitor. I’m convinced it’s a bug and worth looking into. This could cause a substantial loss of customers if it’s wide spread to others when their renewal is due.
I really don’t think has something to do with the renewal maybe with the remote ports left open or graphik driver from AMD and sharing resources of your computer for science labs use. Prolly now Nvidia got the same thing but, I don’t know as for long time I haven’t installed the whole package of a driver.
My CIS + OS + 3D app running will take out maximum 3 GB of my 8GB RAM.
Just my humble guess
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