Tray Icon and Widget disappear when switching from AC to Battery [M1365]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

1. The full product and its version:
CIS 8.0.0.4337

2. Your Operating System (32 or 64 bit) and ServicePack revision. and if using a virtual machine, which one:
Windows 7 Home sp0 64 bit

3. List all the configuration changes you did. Are you using Default configuration? If no, whats the difference?:
Default, with changes to Stealth Ports (Block all), ARP protection, IPv6 off, etc…

4. Did you install over a previous version without uninstalling first, or import a previous configuration file?:
Fresh install, no import

5. Other Security, Sandboxing or Utility Software Installed:
none

6. Step by step description to reproduce the issue. Or if you cannot reproduce it, what you actually did before it happened, step by step:

  1. Hibernate my computer when AC power connected.
  2. I disconnected the AC power and turned on my computer.
  3. Windows asked me to switch to the power-saving GPU and I agreed plus I switched the power plan to power saver.
  4. Then I noticed that the widget won’t showed up also CIS icon disappear. Notice: I did NOT saw it also before changing the GPU and power plan.

7. What actually happened when you carried out these steps:
above

8. What you expected to see or happen when you carried out these steps, and why (if not obvious):
above

9. Any other information:
HIPS is disabled, “Enable adaptive mode under low system resources” is disabled… I don’t know if its connected to the problem…

I also created diagnostics report and configuration.

[attachment deleted by admin]

#2

Thank you for reporting this. As the diagnostics file failed to save the report, it’s possible that there is a problem with the CIS installation. To rule that out please try reinstalling by following the advice provided in this post.

Please let me know if the problem continues, even after reinstalling by following those steps.

Thanks.

#3

Hello Chiron,

After reinstalling CIS using the link u provided I could not reproduce the problem, Ill let u know if it will happened in the future.

Thanks!

#4

I’m very happy to hear this. In that case I’ll move this to Resolved. Please let me know if the problem returns.

Thanks.

#5

Hi Chiron,

The problem is back.

What I did exactly:

  1. Hibernate my computer when AC power connected.
  2. I disconnected the AC power and turned on my computer.
  3. Windows asked me to switch to the power-saving GPU and I agreed plus I switched the power plan to power saver.
  4. Then I noticed that the widget won’t showed up also CIS icon disappear. Notice: I did NOT saw it also before changing the GPU and power plan.

I also created diagnostics report.

[attachment deleted by admin]

#6

Thank you for letting me know that this problem has returned. I will move this topic to the main bug reporting board.

However, now that the final version has been released I must ask that you please edit the first post so that it is in the main format found here.

Please let me know if you have any questions.

Thank you.

#7

Edited.

Thanks.

#8

Thank you. Please attach an exported configuration to your first post. Also, if possible please create a video showing this behavior. If you have any questions about how to do this please feel free to ask.

Thanks.

#9

Added configuration

#10

Dear Liron

Many thanks for your report in standard format

I will move to format verified, however it is possible that the devs will not process this issue without a video, so please append one if you can

A screenshot of your Killswitch process list take after this issues has occurred may also be helpful

Best wishes

Mike

#11

Also just to check. I assume you do not mean service pack = 0 ?

If you mean this version of Windows has never been updated, please apply SP1 update and update to latest versions of all files using Windows update and then retest.

#12

QA have asked:

  1. Just after this issue has occurred, could you take a screenshot of task manager with the option ‘show processes for all users’ selected. You can invoke task manager by right clicking on a blank are of the stak bar.

  2. Can you also please confirm whether, just after this issues has occurred, you can start CIS from a start menu shortcut.

Kind regards

Mouse

#13

Hello,

After few times that I tried to reproduce the bug it finally happened:

  1. I switched the power plan from “High performance” to “Power saver” (AC cord connected)
  2. Hibernate my computer
  3. After 12 hours I turned on my computer (AC cord disconnected)
  4. CIS and widget running at start up.
  5. Windows suggested to switch to saving-power GPU (at this point I still didn’t selected to switch) then few seconds later widget disappear. CIS tray icon still appear. few second later also CIS tray disappear. (“Untitled” screenshot).

Didn’t made video, I thought the problem will not occurred again… sorry…
I also wanted to screenshot with KillSwitch but I could not download it from comodo servers (the download stuck at 0 MB).
I also forgot to screenshot task manager with “show all users” selected. I will do it when the next time it will happened.
I can run CIS again from the start menu.
I have service pack 0 and I cant install 1 because of limits with modulated graphics driver card.

[attachment deleted by admin]

#14

In the meantime, I will move this one to “Incomplete Issue Reports” section.

Thanks.

#15

PM sent.

#16

Due to rules, this issue is now closed with the following status : “Can’t Replicate - Did Not Supply Requested Info”. Thus, I will move this report to “Resolved” section.

Thank you.

#17

A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
Yes, only once after every system boot. Reliable (3 in 3).
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1: On AC since boot up
2: Cut off the power of the laptop (with battery).
3: Tray goes away when touched.
One or two sentences explaining what actually happened:
Tray crashed.
One or two sentences explaining what you expected to happen:
Not crashing.

B. YOUR SETUP
Exact CIS version & configuration:
8.2.0.4792
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Default levels.
Have you updated (without uninstall) from CIS 5, 6 or 7?:
No.
Have you imported a config from a previous version of CIS:
No.
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 10 64-bit.

[attachment deleted by admin]

#18

A. When The AC Power Is Cut Off, Cistray Icon and Widget Disappears
Can you reproduce the problem & if so how reliably?:
I put off the cable of my laptop to use it’s battery, I saw that tray icon and CIS widget disappears. I can do this all the time.

If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1:Comodo tray icon and widget is normal while using AC power with laptop
2:I put off the AC power cable to use battery.
3:Then, tray icon and widget disappears.

One or two sentences explaining what actually happened:
I put off the cable of my laptop to use it’s battery, I saw that tray icon and CIS widget disappears.
It happens immediately when I cut off the AC power.

One or two sentences explaining what you expected to happen:
I do not expect that the tray icon and widget disappeared. I want them open when I put off the cable.

If a software compatibility problem have you tried the advice to make programs work with CIS?:
No.

Any software except CIS/OS involved? If so - name, & exact version:
Zemana Free Antilogger ( I have no suspect on this)
Avast Free Antivirus ( I have no suspect on this software, without Avast I can also reproduce this problem)

Any other information, eg your guess at the cause, how you tried to fix it etc:
I tried to open my Windows with only battery, there were no problem. Actually, my battery is old and I need new one.
The problem happened maybe because of my old battery. But other softwares looks OK. I tried Avast and it has no problem like this.

B. YOUR SETUP
Exact CIS version & configuration:
COMODO Firewall v.8.2.0.4792 & Proactive Configuration
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Sandbox : ON , Firewall : ON , HIPS : OFF , Virusope : ON

Have you made any other changes to the default config? (egs here.):
I attached the configuration file, you can import it to your test machine.

Have you updated (without uninstall) from CIS 5, 6 or 7?:
No
if so, have you tried a a a clean reinstall - if not please do?:
It is a clean firewall install.
Have you imported a config from a previous version of CIS:
No
if so, have you tried a standard config - if not please do:
No, I just disabled HIPS module for my Proactive configuration.
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 10 Home b1511 64bit (by the way I saw the same problem on my Windows 7 Home Premium x64 machine)
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=Avast Free Antivirus (latest) b=Zemana Free Antilogger

[attachment deleted by admin]

#19

Please provide a process list by utilizing KillSwitch.

#20

Sorry, qmarius… I did not edit the first post.
I attached here, please add this to first post. You can remove your post and this post for more clear bug report.