Well I am new to Comodo. Just downloaded/installed it today. Used to use ZA way back at the beginning of this century. Stuck with it until a couple years ago when I just got sick of it’s bloated and cumbersome versions, each one worse than the last. And with the way it slowed down my computer. Went to stacked routers and the Windows firewall. Never had any troubles. But times change, and I am running Windows 7 (see a pattern here, I am never on the bleeding edge of any software anymore, got sick of that back in the 90s). So I figured I’d find out what was out there now and what was the best. Consensus seemed to be Comodo, so I installed it. Right off the bat I was impressed. Liked most everything. BUT THEN I clicked on the AntiError shortcut. It gives me some extremely vague warning about some program not being able to restart, the SIDs don’t match. But it gives no specifics. Not even what program. It does offer a live online fix button. So I click it. Shuttles me over to Geekbuddy (or whatever that’s called). And they want to get me on the phone. Now I don’t know didily at this point, other than that my computer has been rock solid for months. No problems of any sort. Nothing in the logs (any of them) other than an occasional failure from a DNS server. All programs and apps running just fine. So I am suspicious right away. And then the Geek guy says, I’ll have to buy a subscription before they can help me.
Yes, let that sink in a min. Especially you Melih. A guy downloads your firewall and gets a couple apps forced on him. The apps tell him there is something mysterious wrong with his perfectly functional computer, and if he pays them $x, they will fix it. Sounds a lot like Ransonware to me. Not saying it is, just saying, if that happened to you (or any variation of that with any product or service, not just computer stuff) wouldn’t that pretty much be your first reaction? Bring your car in for a free inspection (even though it has been running just fine and is regularly maintenanced) and bingo they find a problem that is going to cost you to fix and they won’t even tell you what the problem is or where it is. Really now, wouldn’t you react EXACTLY the way I did?
I have no idea what the facts are and since I can’t get a single bit of info out of your company without paying, I guess I’ll just have to muddle on in ignorance. But I was about to buy the Internet Security Pro, until this happened. Now, … Not so much. I think I’ll just use your freebie firewall and see how things go.
I guess what I am saying here is, this looks like one answer to the question you posed to start off this thread. And it also looks like very dodgy marketing, something I’ve seen you harping on elsewhere on this forum. It certainly turned me off (and everyone I shared this info with, which was about 100 people). And this process can not possibly help your company or your credibility in the long run. Even if it is all just a harmless mistake and confusion, you still need to address it. Customers (especially potentially paying customers) should not walk away with this taste in their mouth the first day they deal with your stuff. It’s bad marketing and bad business.
That said, so far I like the firewall. As light-footed as the Win 7 firewall and much more robust and featured than the other 3rd party resource drains out there. All in all I would have been singing your praises tonight had this Geekbuddies/AntiError thing not reared its ugly head.