Threat will not clean

Comodo Cleaning Essentials + KillSwitch & Auto Help - CCE
#1

I am confused. I ran CCE and receive one threat message which would not clean. I received the message Heur.corrupt.PE@4294967295 and the location C:\windows\syswow64\mfc45.dat. I am using cce product version 2.5.242177.201 and virus database version 13620. I submitted the file to valkyrie and it gave me a “no PE” finding. Is this data file a threat? If so how do I remove it?

#2

Can you please upload the file to VirusTotal and post a link to the results?

#3

Virus total shows five services list the file as suspicious. VirusTotal

#4

Try running CCE in Safe Mode and see if it can remove the threat.

Please let us know what happens.

#5

I have attempted to run CCE from win7 safe mode. It immediately attempts to reboot the computer. How do I run CCE in safe mode?

#6

Getting into Windows Safe Mode

#7

Ok. I found the solution and ran cce in safe mode (using the custom scan option). No luck. The file would not clean and continues to read as a threat every time I run a scan.

#8

why not just go find the file and manually delete it. The threat is really not a threat, it is a corrupt file. Meaning the file is broken in some way. Of course before deleting it make a back up and zip it up just in case. .

I say before deleting it try opening the command prompt and running sfc /scannow that will check all of the windows files for errors. Once done run another scan with CCE, if it is still identified now you can do what I said above.