The installation of CBWizard failed.

BTJustice · October 17, 2011, 11:41pm

COMODO BackUp 4.0.6.12
Windows 7 Professional 64-bit

I keep getting “The installation of CBWizard failed.” every time I try to install. Running the installer as admin doesn’t work either.

Onyx666 · October 26, 2011, 9:28am

Same config : W7 64 bits freshly installed, 8GB ram, Admin rights.

=> same problem “The installation of CBWizard failed”.

=> I’m wondering if this software is really 64bits compliant !

emanuels · October 28, 2011, 6:46am

Try the 4.0.7.14 version.
If the error still occurs please post a screenshot and the log(s) in %TEMP%\ComodoLogsFolder

Thanks

drbosse · October 30, 2011, 11:29am

I have the same problem with 64bit Windows 7 installation and CB 4.0.7.14 version.

CB installation log

[30.10.2011 12:10:59:788|000854|record] record: RegQueryValueExW failed
[30.10.2011 12:10:59:788|000858|record] RegCloseKey call failed .
[30.10.2011 12:20:21:885|000854|record] record: RegQueryValueExW failed
[30.10.2011 12:20:21:885|000858|record] RegCloseKey call failed .

HeavenCore · November 30, 2011, 7:29pm

same problem here on windows server 2008 R2

gutted, no fix for this yet?

emanuels · December 7, 2011, 12:03pm

My guess is that the installation of redistributable pack fails.
Please follow this step to determine the cause of the issue:

uninstall CB
restart computer
install microsoft visual studio 2008 redistributable pack x86 or x64 (you can google it)
install CB (latest version)

Let me know if it works

Thanks

BTJustice · December 10, 2011, 7:05am

Installing Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) and reinstalling COMODO BackUp made no difference. I have to click IGNORE to continue the install.

HeavenCore · December 11, 2011, 10:50pm

Seconded, installed 2008 C++ redis rebooted and retried installation. I got the exact same error

emanuels · December 13, 2011, 10:28am

Does the backup wizard run normally after clicking IGNORE? It should.
You can also try to reinstall and when the error occurs go to install dir and manually run “vcredist.exe” to see if there are any errors.

Thanks

HeavenCore · January 3, 2012, 1:22pm

Afraid not, if i click Ignore and allow the installation to complete, i get the following when attempting to run CB:

[Window Title] C:\Program Files\COMODO\COMODO BackUp\CBWizard.exe
[Content]
C:\Program Files\COMODO\COMODO BackUp\CBWizard.exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

[OK]

Odly, after clicking “OK” on this error, the main software starts - however the wizard does not. If i try to start the wizard manually, the above error occurs again.