The Defense+ is not functioning properly

Help for v3
#1

System is XP SP2

V3 The Defense+ is not functioning properly
Re-installation still useless
Ask how to do

--I am a Chinese
#2

You need to do a complete uninstall before reinstalling. I use Revo Uninstaller in advanced mode. When Comodo says reboot, dont and click next on Revo. Delete the left over program files and registry entries it finds then reboot. Use CCleaner registry cleaner once you are rebooted. Download and install the latest Comodo.

#3

Thank you, I try to

#4

This method of no use…

#5

You need to be sure all traces of Comodo are gone before reinstalling. Did you use Revo in Advanced mode? Did you delete all the left over files it found? What other security are you using?

#6

405…

Can you check the following:
Download Autoruns from Sysinternals
Run it and check the following entries:

Logon

  • Comodo Firewall Pro

Services

  • cmdagent C:\program files\comodo\firewall\cmdagent.exe

Drivers

  • cmdguard c:\windows\system32\cmdguard.sys
  • cmdhlp c:\windows\system32\cmdhlp.sys
  • inspect c:\windows’\system32\inspect.sys

AppInit

  • c:\windows\system32\guard32.dll

They all need to be inplace, see if this gives us a clue.

#7

I delete the file after cleaning up the remnants of the registry
revo abroad is very popular uninstall tool? «our country have not heard of this software, I used to domestic tools for unloading
Sorry, I may be the grammar is not very fluent

#8

I have not installed other security software

#9

Couple of other you can try/check.

1.Look under Miscellaneous/Manage my Configurations/Select----->“Comodo Optimum Security” should be greyed out with a tick next to it.
2.Miscellaneous/Diagnostics---->Should check for any conflicting software.
3.When you have installed do you see anything in Defence+/View Defence+ Events?

:Beer Matty

#10

These documents are the smooth operation

#11
  1. yse
    2.the diagnostics utility did not find any problems with your installation
    3.Software no conflict
#12

No other way?

#13

I don’t understand this quote, Are these files and drivers all in place 405 ? or is it to difficult ?

#14

Logon

  • Comodo Firewall Pro

Services

  • cmdagent C:\program files\comodo\firewall\cmdagent.exe

Drivers

  • cmdguard c:\windows\system32\cmdguard.sys
  • cmdhlp c:\windows\system32\cmdhlp.sys
  • inspect c:\windows’\system32\inspect.sys

AppInit

  • c:\windows\system32\guard32.dll

yse There are those

Sorry, I may be the grammar is not very fluent

#15

Can you set the Firewall and Defence+ Security level to Disabled and reboot see if that makes a difference ?

#16

After the restart is still Disabled mode, the other has not changed

#17

reboot is still disabled, the other has not changed

#18

Can you post a screenshot of the GUI summary page, and check to see if there is anything in the Logfiles for Firewall or Defence+ ?

Also check your Windows Eventlog’s and see if anything turn’s up there like Warnings or Errors ?

#19

GUI? what is? Graphical User Interface ?
Firewall and Defence + log blank
Eventlog does not contain strange error
This means that all log normal

#20

Yes if you open the Comodo Firewall you have a Summary Page, where System Status is displayed.