tech leaves, says im next....= 3 hr wait?

cmon guys…
good program but…
firewall icon is (was) yellow exclamation mark in taskbar

diagnostic = nothing - cant complete or something like that
posted to forum, as yet no answers from over 30 views LOL
so i downloaded newly purchased, ‘pro’ & wont install, extracts and thats all…some help pleaseeee
many thanks rick

did you have any other security installed before? Also are you changing security suites because of a infection?