Submitting large files for analysis causes "file submission error" [Issue: #259]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

Can’t submit files to you.

The bug/issue

  1. What you did: Tried to submit a file to you for lookup
  2. What actually happened or you actually saw: Tried to submit from the "Active Process List (Sandbox Only) and got a “Submission error”.
  3. What you expected to happen or see: The file should have been submitted without an error.
  4. How you tried to fix it & what happened: No idea how to even attempt to fix this.
  5. Details (exact version) of any software involved with download link: not applicable because this has happened with other things (like false virus positives).
  6. Bugzilla id (mods use only):

Files appended

  1. Screenshots illustrating the bug: Attached
  2. Screenshots of related event logs or the active processes list: n/a
  3. A CIS configuration report: n/a
  4. Crash or freeze dump file: n/a

Your set-up

  1. CIS version & configuration used: 5.0.162636.1135 x64; configuration ?
  2. Whether you imported a configuration, if so from what version: clean install
  3. Defense+ and Sandbox OR Firewall security level: Defense+ = Safe; Sandbox = enabled
  4. OS version, service pack, no of bits, UAC setting, & account type: Windows 7; n/a; 64bit; Default; Admin
  5. Other security and utility software running: None.
  6. CIS AV database version: 6103

[attachment deleted by admin]

#2

maybe a problem of size (too big) of psp.exe ? ???

#3

Thanks, excellent bug report, would you be kind enough to:

  1. try this again after a day, to see if its a temporary server problem
  2. indicate the size of the file involved

Many thanks

Mouse

#4

I don’t think it’s a temporary server problem. When I tired to submit that file, it just popped up that submission error right away that I attached in the 1st post right after I had hit submit.

9,076KB

All I was trying to do was submit the file so it could added to the safe list for everybody, because several people in a community that I’m part of still use this program a lot. There is no reason this file needs to be sandboxed.

#5

Neverthless I would be very grateful if you would try resubmitting it. It’ll only take two secs :slight_smile:

If you get another submission error then I can forward this to the devs.

Best wishes

Mouse

#6

Just tried again. And it failed right away again. The same thing exactly as the first post’s screenshot.

#7

Thanks forwarding to verified issues now

Mouse