Submitting files via program interface

First off, thanks for a great bit of software. Previously I was using Symantec and Zone Alarm, I now realise there are far better security tools out there!

My question is this - I have submitted 5 dodgy files via the programs interface and wondered how I will be able to find out if these files are FP’s or malware etc? It seems to me that users get a personal response from your helpful staff if they create a post and then submit them online, can you just clarify if that is the case so I know for the future?

Many thanks in advance.