Submission of files - larger size limits & better error messages needed [315]

Hello,

The bug/issue

  1. What you did:

Menu Defense + / unrecognized files / Check all / submit

  1. What actually happened or you actually saw:

Result for some files : submission error

  1. What you expected to happen or see:

Result = sucessfully submited

  1. How you tried to fix it & what happened:

manual submission via Menu Antivirus / Submit files

  • it worked fo some files after shortening the filename (and path?)
  • some files seemed to be too big but smaller than 8Mb (worked for some of these files after zipping
  • some files still in error (too big ?)
  1. If its an application compatibility problem have you tried the application fixes?:
  2. Details (exact version) of any application involved with download link:
  3. Whether you can make the problem happen again, and if so exact steps to make it happen:

see above

  1. Any other information (eg your guess regarding the cause, with reasons):

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List:
  3. A CIS config report or file.
  4. Crash or freeze dump file:

Your set-up

  1. CIS version, AV database version & configuration used:

product version 5.0.163652.1142

  1. a) Have you updated (without uninstall) from CIS 3 or 4: update failed, so fresh install of CIS 5 after uninstall of the previous
    b) if so, have you tried reinstalling (if not please do)?:

  2. a) Have you imported a config from a previous version of CIS: No
    b) if so, have U tried a preset config (if not please do)?:

  3. Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. )
    Not knowing it (No)

  4. Defense+, Sandbox, Firewall & AV security levels: D+= clean pc mode, Sandbox= enabled, Firewall =custom policy , AV = stateful

  5. OS version vista , service pack up to date with microsoft update, 32 bits, UAC setting: ON , & account type: admin

  6. Other security and utility software installed: Comodo system cleaner , windows defender (service disabled )

  7. Virtual machine used (Please do NOT use Virtual box): None

Thanks

Yes, I wish CIS was more descriptive about what the error actually is.

Meanwhile, you can report those larger files here if you wish.

Submit Applications you want to be made trusted here.

Hello,

I see, https://forums.comodo.com/news-announcements-feedback-cis/submit-applications-you-want-to-be-made-trusted-here-t46391.0.html seems fine for full applications setup.

Actually the files that the Comodo AV try to submit are .dll and such files found on the hard disk.

Thanks

Yes, I’m aware of that…

Comodo is already going to have any system .dll’s. Any other .dll’s you have are going to be from software installations.

Please sumbit an example of a file that gives a submission error.

Please also edit your post to add the answers to these questions:

  1. a) Have you updated (without uninstall) from CIS 3 or 4:

  2. OS version vista , service pack up to date with microsoft update, no of bits, UAC setting, & account type: admin

  3. Other security and utility software installed:

  4. Virtual machine used (Please do NOT use Virtual box):

Many thanks in anticipation

Mouse

Hello,

To mouse1 :

…that was funny.

Submission error were by example for :

c:\windows\assembly.…
system.web.ni.dll (11.2Mb)
system.servicemodel.ni.dll (16.5Mb)
ehshell.ni.dll (11Mb)

d:\install_neodivxsuite.exe (13Mb)

To HeffeD (or mouse1) :

There is so much topics in the cis wishlist board that I didn’t know were to post a list of remarks (wishes or improvement requests ?) of what is not clear or/and ergonomic in CIS. Did I have to open (one more) a new topic or post here ?

Thanks.

[attachment deleted by admin]

Thanks for finding a way to append the file - could have bee difficult, I agree. :slight_smile:

This issue is valid here I think. It’s a real problem, and you are not suggesting anything outside the design philosophy.

If you can add the information requested above to your first post, I will forward to format verified.

Best wishes

Mouse