To day, I came across a strange problem when I installed CIS 5.9 on my friends computer running Windows7(x86) on AMD Phenom II processor ASUS M4A, 2GB. It had CIS 5.8 on it. I thought of upgrading it, so I uninistalled it and did a fresh install of 5.9.
Installation was smooth, everything was fine for some time, I then changed it to proactive security mode and restarted as it asked for a restart.
After restart, system started to act crazy…screen would not refresh, file and folder creation or deletion required a “refresh” to take effect, photoshop would not run…
I tried to scan C:\ with CIS and then found that it was still initiating, it never completed.
One hour of research showed me the actual cause, the page file has some how become “0 MB”. I have manually set page file and restarted, it was again reset to zero. pagefile.sys was there on C:\ so I deleted it (it was deleted without any problem), again activated page file settings, restarted. After restart, it would again show 0 MB.
Initially, I did not suspect CIS, so I reinstalled Windows 7 altogether. To my surprise after installing all the software I again got the same problem and when I checked the page file, it was 0 MB.
I was shocked, but had to finish the issue, not knowing what caused the issue. I again reinstalled Windows7, this time installed software one after the other and doing a reboot every time a software is installed. I could then find the culprit. After installing CIS 5.9 and restarting (I did not change any configuration) the page file was set to zero.
I uninstalled CIS and still had no luck, the page file was never coming back, no matter what I do.
I had to reinstall again…this time I installed ESET NOD trial version, just to verify the issue, installed all other software as I did previously, restarted 3 to 4 times, the system is running fine.
I actually thought of putting back CIS 5.8, but my friend was already scared and did not let me do it. Besides, he had to do some photoshop work on it so he was not ready for one more re installation.
Does anyone have any idea why this happened ?
What things should I note in order for me to file a bug report in this case…CIS had nothing in logs, it was forever initiating…
I will try to reproduce the problem by removing his hard disk and installing Win7 and CIS 5.9 on my spare hard disk in his system on sunday, so please let me know, what things should I note in order to report and solve this problem.