[solved] No Manual Update: can not find file specified

[Eljo]

When I want to check manually for updates I get: can not find file specified

Windows 7 32bit
CIS 531767571236 \ 8971

[Citizen_K]

Does it say what file it is missing? If the file is mentioned can you see if it exists in the CIS installation folder? When it does not exist there try copying the back up copy from the repair folder.

[Eljo]

@EricJH post:2

Does it say what file it is missing? If the file is mentioned can you see if it exists in the CIS installation folder? When it does not exist there try copying the back up copy from the repair folder.

No no file mane is mentioned!

[Citizen_K]

My colleague Dennis2 found a possible solution:

@Dennis2 post:382

Further testing it appears the problem may be with cfpupdat I copied a working one to a USB stick and successfully ran it on the problem Vista computer, the only problem being that some files were copied to the USB stick instead of the correct location.

A further update was need as all files could not be copied to their correct location.

Returning to previous image to test if just replacing cfpupdat in the Comodo Internet Security folder will work on the Vista computer, will post back if this works.

Dennis

Does his findings in that topic a solution?

[Eljo]

Some concerns and questions,

How do I test this on a customers computer not next to me. Where do I get or download this file and can I just drag and drop of overwrite the file. What is the path to the now not working file to overwrite.

All of this must be done remotely by me so will this action close the Internet of the remote computer or will I still be able to access the computer after this action.

[captainsticks]

@Eljo post:5

Some concerns and questions,

How do I test this on a customers computer not next to me. Where do I get or download this file and can I just drag and drop of overwrite the file. What is the path to the now not working file to overwrite.

All of this must be done remotely by me so will this action close the Internet of the remote computer or will I still be able to access the computer after this action.

Hi Eljo. Sorry I can’t answer most of your questions, but you can find some info in the topic and the file in Dennis’s post here

[Eljo]

Ok update for this problem,

I loged in at my customer and went to the comodo forum on that computer. I followed the link and downloaded the cfpupdat.zip file here

Comodo Forum

I than Copied the file into my documents to have that file on the computer. Closed Comodo completely. I than copied that file and went to below locations (win7 32bit)

C:\Program Files\COMODO\COMODO Internet Security
C:\Program Files\COMODO\COMODO Internet Security\repair

There I overwrote the existing files.

Clicked on the file after that and it went for the new updates without problems. I had to restart the computer and was asked for a full scan. It downloaded the last av files and did a full scan.

---

Still I find it scary that this file went “corrupt” in both locations, can this be a new unknown virus that kills the file on so many machines?

[Citizen_K]

There are no indications at all that this is related to malware. I guess it may be the result of program updates where something went wrong. That would be the first line of inquiry if I had to troubleshoot the problem.