I cannot install Comodo Secure Shopping. I always get the error message 2753.
I am using Windows 10 64bit Version 1709 (Build 16299.19) and the latest installer from 07.11.2017.
Rosi
The same with: Comodo Internet Security v10.0.2.6406 - RC
Kurt W.
Try running the Microsoft Program Install and Uninstall Troubleshooter and see if secure shopping is listed in programs & features, if it is uninstall it. Also delete all secure shopping references from ProgramData folder and if it exists in Program Files(x86) directory.
Doesn’t work.
I searched the install.log and found the following entries:
…
MSI (s) (64:B4) [09:52:26:693]: PROPERTY CHANGE: Adding CA_ConfigLangId property. Its value is ‘1031’.
Action start 09:52:26: CA_SetLangId.
MSI (s) (64:B4) [09:52:26:693]: Doing action: CA_ConfigLangId
Action ended 09:52:26: CA_SetLangId. Return value 1.
Action start 09:52:26: CA_ConfigLangId.
MSI (s) (64:B4) [09:52:26:693]: Doing action: LaunchFileInstall
Action ended 09:52:26: CA_ConfigLangId. Return value 1.
MSI (s) (64:B4) [09:52:26:693]: Note: 1: 2753 2: vdcss.exe
MSI (s) (64:B4) [09:52:26:693]: Note: 1: 2205 2: 3: Error
MSI (s) (64:B4) [09:52:26:693]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 2753
Action start 09:52:26: LaunchFileInstall.
DEBUG: Error 2753: The File ‘vdcss.exe’ is not marked for installation.
MSI (s) (64:B4) [09:52:30:096]: Note: 1: 2205 2: 3: Error
MSI (s) (64:B4) [09:52:30:096]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1709
MSI (s) (64:B4) [09:52:30:096]: Product: COMODO Secure Shopping – The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: vdcss.exe, ,
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: vdcss.exe, ,
MSI (s) (64:B4) [09:52:30:096]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (64:B4) [09:52:30:096]: Machine policy value ‘DisableRollback’ is 0
…
I have attached the complete install.log. Are there any specific Resistry keys that I can delete?
Kurt
Uninstall CIS and reboot, then run this removal tool via run as administrator context-menu, choose option to remove CIS, reboot when finishes. Then after reboot, open the registry and remove the following keys if they exist:
HKEY_CURRENT_USER\Software\ComodoGroup\CIS
HKEY_CURRENT_USER\Software\ComodoGroup\CSS
HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\CSS
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\COMODO\CIS
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\COMODO\CSS
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ComodoGroup\CSS
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cmdcss
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\csssrv
Then reboot after removing above keys, then try again.
I’m afraid that didn’t help me.
In the install. log of css (MSIxxxxxx. LOG) I found out that the key “0B9FD51D89A3FEB47B5DCFA3AE346055” was searched for. I deleted all entries with this key and then restarted the computer.
Now I could install CSS.
Kurt W.