So I installed Comodo Backup (v188.8.131.527) on my Vista Home Premium laptop and after restarting I get the message “Service Status: Not Installed” and so it wont do any of my service backups. But in going to Manage > Services not only is the service installed, it’s running… also, UAC is disabled…
I wrote tech support about it two days ago, but so far no reply…
Anyone have experience with this situation? I see some people having issues with the service, but nothing where the software says “not installed”… (see attachment showing message and service-status)
I will try the Revo Uninstaller, but as I mentioned the service is already running and cycling the service from the Service menu doesnt have any effect… the Backup software still states “Service State: Not Installed”.
Honestly the only thing I see being left-behind after an uninstall is the Program Files folder with about three files in it… the registry is clean and I cant see any remnants of anything.
My plan is to…
uninstall it again; then reboot
delete all file remnants and obvious registry keys
use Comodo Registry Cleaner
reinstall - and see what happens
Pretty frustrating though… it’s nice to see the support on the forums versus the eMail support. They keep saying “The developer(s) will be getting back with me…”
I’m sorry that it isn’t working for you. :-\ Maybe you just need to find another backup program. Sometimes something can happening which keeps certain software from a company from working. (Like before I formatted any products from Sun Microsystems would never work.)
I have just encountered the same problem on an XP machine being run by a small charity. I installed Comodo Backup 184.108.40.2067 on the machine last week, tested it and i was fine. I tried to open it this morning and found that it would not open. When I managed to get it to display something (by right clicking and using run as) the service status was shown as “not installed” and it therefore refused to do anything. I have re-downloaded it and installed a couple of times but with no success. I have tried stopping and starting it in Services but still to no avail. To prove that the downloading was OK I installed it on another machine at the Charity but I am concerned about leaving the problem unresolved in case the same problem occurs with the second machine and the automatic backups that they thought were running, were, in fact not run.
This sounds like a problem with Backup install conflicting with some old registry settings. I suggest that you uninstall it and do a registry clean with a reputable cleaner like Comodo Registry Cleaner. If you do not like to use Reg Cleaners just look through the entries it finds for anything to do with Comodo Backup and remove only that.
After that try the install again and let us know if it is working for you.
I have been using Backup for almost 2 years and it never fails me. I set it and forget it.