A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
Uninstalled COMODO components one at a time (and also my other security software one at a time)
until I found out that Secure Shopping in CIS 10.0.1.6246 prevents computer from bootup after update
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1:Install CIS 10.0.1.6246 with secure shopping
2:Install Windows 10 update KB4022716 - For Win10 x64
3:Notice that after restart the screen remains black because somehow explorer.exe refuses to start.
One or two sentences explaining what actually happened:
See above for cause and below for solution
One or two sentences explaining what you expected to happen:
For explorer.exe to start and not hang up after the windows update.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
Don’t know other solutions as the system is unusable with CIS after this update.
Any software except CIS/OS involved? If so - name, & exact version:
Most likely not - I have thoroughly tested.
Any other information, eg your guess at the cause, how you tried to fix it etc:
NOTE: Make sure prior to testing that you can boot into safe mode in Windows 10, otherwise you will not be able to
uninstall CIS!!! Also note that Windows Installer service is disabled by default in Safe Mode. To enable it in Safe mode:
- Type this in a command prompt:
REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer” /VE /T REG_SZ /F /D “Service”
- Then type also:
net start msiserver
- Type in CMD
REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer” /VE /T REG_SZ /F /D “Service”
- Then Type also:
net start msiserver
This enables Windows installer in Safe Mode so you can uninstall Secure Shopping there.
B. YOUR SETUP
Exact CIS version & configuration:
10.0.1.6246, mostly default configuration, changes only cosmetic.
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
AV, Firewall, AutoSandbox, VirusScope, Website Filtering
Have you made any other changes to the default config? (egs here.):
Have you updated (without uninstall) from CIS 5, 6 or 7?:
[b]if so, have you tried a a a clean reinstall - if not please do?[/b]: Tried a clean reinstall - that's why I noticed it was Secure Shopping
Have you imported a config from a previous version of CIS:
[b]if so, have you tried a standard config - if not please do[/b]: No
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Win10 x64 build 15063.447, 64bit, UAC default, Admin account, no virtual machine
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system: