Scans stalling

Since it was first installed on my computer, CIS has never completed a scan. It gets to somewhere around 175,000 files scanned and stops there, although the duration timer continues to update. The file that it stalls on is different each time.

The first time I attempt to stop the scan, I get a message saying that there are insufficient system resources to complete the requested service but the second attempt always succeeds.

Two threats are always identified, both in C:\System Volume Information\ but any attempt to clean or quarantine the relevant files fails.

I’m running WinXP SP3 on a machine with 4GB of memory. The system resources warning appears even when the machine is rebooted immediately before a scan is started. I’m guessing that it’s CIS that’s squandering the resources after hours of running and that it may be stalling because it runs out of resources.

Any suggestions as to how I might resolve this problem would be gratefully accepted.

Screen grabs attached.

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You are facing a crash of cmdagent.exe.

If you have the time and energy please consider filing a bug report in the Bug Reports - CIS board following the format as described in FORMAT & GUIDE - just COPY/PASTE it!.

Also follow How to determine which file is causing a manual scan to hang to determine what file was causing the scanner to be hung. Please add this information to your bug report.

On a not unimportant side note. Cmdagent.exe of Comodo Internet Security Helper service can, like any service, be restarted after it crashed. That can be done in the Services manager.

Control Panel>Administrative Tools>Computer Management>Services and Applications>Services>COMODO Internet Security Helper Service

Restart the service, then run your scan. It worked for me.

Not for me. It caused my machine to lock up. I had to resort to the Big Red Switch to restart it.

Sorry but I haven’t had time to do anything more about this, including filing a bug report. I’m just cancelling scans as soon as they start and using other software to do the scans instead.