- What you did: Did a Manual scan and later a scheduled scan with enable rootkit scanning enabled.
- What actually happened or you actually saw: After about 40 secs scanning froze with status 127.0.0.1, CPU 100%,after 2 mins scanning resumed and finished OK.
- What you expected to happen or see: Scanning start and finish without freezing
- How you tried to fix it & what happened: Cannot fix
- If its an application compatibility problem have you tried the application fixes here?: Don’t think so. No
- Details & exact version of any application (execpt CIS) involved with download link: N/A
- Whether you can make the problem happen again, and if so exact steps to make it happen: Yes just start scan with enable rootkit scanning enabled.
- Any other information (eg your guess regarding the cause, with reasons): Maybe Bug
Files appended. (Please zip unless screenshots).
- Screenshots illustrating the bug: N/A
- Screenshots of related CIS event logs and the Defense+ Active Processes List:N/A
- A CIS config report or file.N/A
- Crash or freeze dump file:N/A
- CIS version, AV database version & configuration used: 5.3.175888.1227
- a) Have you updated (without uninstall) from CIS 3 or 4: No
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
- a) Have you imported a config from a previous version of CIS: No
b) if so, have U tried a standard config (without losing settings - if not please do)?:
- Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): Don’t think so, only enable rootkill scanning.
- Defense+, Sandbox, Firewall & AV security levels: D+=safe mode , Sandbox=enabled , Firewall= safe mode, AV = stateful
- OS version, service pack, number of bits, UAC setting, & account type: Windows XPproSP3 32 bit administrator
- Other security and utility software installed: Trusteer Rapport.
- Virtual machine used (Please do NOT use Virtual box): N/A