Scanning and cleaning takes high CPU and

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
1

As I talked with some users, this is a very common issue and I really hope you will fix it.
Comodo Antivirus scanning uses a lot of CPU and disinfection also. :-TD

A. The bug/issue

  1. What you did: Performed a computer scan
  2. What actually happened or you actually saw: cavscan.exe process uses a lot of CPU
  3. What you expected to happen or see: None or unsignificant impact on system resources
  4. How you tried to fix it & what happened: Relaunched the context-menu scan and the issue is still there
  5. If its a software compatibility problem have you tried the compatibility fixes (link in format)?: No software compatibility problem.
  6. Details & exact version of any software (execpt CIS) involved (with download link unless malware): Not applicable
  7. Whether you can make the problem happen again, and if so exact steps to make it happen: it happens every time I initiate a scan from the righ click Windows explorer context-menu.
  8. Any other information (eg your guess regarding the cause, with reasons):

B. FILES APPENDED. (Please zip unless screenshots).:See attached

  1. Screenshots of the Defense plus Active Processes List (Required for all issues):
  2. Screenshots illustrating the bug:
  3. Screenshots of related CIS event logs:
  4. A CIS config report or file:
  5. Crash or freeze dump file:
  6. Screenshot of More~About page. Can be used instead of typed product and AV database version

C. Your set-up

  1. CIS version, AV database version & configuration used: CIS 5.9.221665.2197, Proactive Security configuration
  2. a) Have you updated (without uninstall) from a previous version of CIS: no
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
  3. a) Have you imported a config from a previous version of CIS: No
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): switched to Proactive Security configuration
  5. Defense+, Sandbox, Firewall & AV security levels: D+= Safe mode , Sandbox= Enabled, Firewall = Safe mode, AV = Stateful
  6. OS version, service pack, number of bits, UAC setting, & account type: Windows 7 Home Premium SP1, X86, administrator account, UAC default settings
  7. Other security and utility software currently installed: None
  8. Other security software previously installed at any time since Windows was last installed: Avira Internet Security
  9. Virtual machine used (Please do NOT use Virtual box): None

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2

Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.

Unfortunately there are some items of required information missing from your post

  • A4, A5, A6, A7
  • B1
  • C3 C7 C9

The reasons we may need these items of information when you may not think they are necessary are explained here

We would be grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the format and here - if you need further help please ask a mod. If you do not add the information after a week we will forward this post to non-format. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report which meets all the criteria or not. We may remind you if we think a bug of particular importance.

3

I’ve updated my bug report. Hope this is ok now.

4

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again

5

I should add something. When launching the context-menu scan, cavscan.exe uses too much CPU, when launching a custom scan from within the CIS main interface, cmdagent.exe uses too much CPU.

6

Meawhikle you may wish to try the low CPU config here.