Scanner hangs during scan, possibly on .mst file

Here’s what was tried in the antivirus/anti spyware, causing me to remove the product and use a antivirus/antispyware from a competitor. The antivirus and /antispyware was installed as part of the cispremium current build installer. Upon restart, I configured the firewall & D+ to my liking with the application components that required access. What follows next is the configuration for the virus/spyware scanner. These are:

  1. Scanner options: all 3 scan types: Heuristics = Medium
  2. Scanner options: all 3 scan types: Exclusion file size = 200 MB
  3. Scanner options: all 3 scan types: Enable cloud scanning = on (can also be off)
  4. Scanner options: all 3 scan types: apply default actions to detected threats = on
  5. Scanner options: exclusions: When browsing to path to enter it into the list, the
    resulting path is incorrect. If I enter G:\NewsRoverData into the bros tool, the path
    comes out as G:\NewsRoverData*, when It should be entered as
  6. Initially the third scan type has the heuristic scan disabled, however I set this to
  7. When the scan is performed as “my computer” profile, the scanner chokes on MST
    files associated with installers that have certain “search tools” embedded in them.

What is required is targeted file types setup in scanner. Also required is a setting to inform the scanner to “pass by” files in cannot open or scan properly.

You can exclude file types if that is helpful. Using a wildcard like *.ext

We would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format here. You can copy and paste the format from this topic.

Also to ensure that devs can investigate a scan hang we need you to carry out one of the procedurea here and post results.

To understand the reasons why we ask you to follow these guidelines please see below.

Bugs/issues can be impossible or very time consuming to fix if developers don’t have enough information to reproduce them. Since CIS is free, development time is limited. So if you want your issue fixed, please use the format below to describe it.

To avoid clutter, issues not described in the format below your post will not be moved to the ‘moderator verified’ issues topic. This means that the developers may not look at it.

Best wishes and many thanks in anticipation


Please also follow How to determine which file is causing a manual scan to hang to determine what file was causing the scanner to be hung. Please add this information to your bug report.

PM sent

Unfortunately we do need this issue to be reported in the right format, and with all the information we have asked for, if we are to forward it to verified issues.

For the moment I am going to move it to the Orphaned/Resolved child board. If you do edit your post to create a complete issue report in standard format, and PM an active mod, we will of course consider moving it to verified reports.

The devs only look at the Orphaned/Resolved board if they have time, so please do edit the post and PM an active mod if you want it fixed.