Scan of SteadyVideoBHO Class/ SSV helper never ends [M283] [v6]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A. Scan of SteadyVideoBHO Class never ends
[ol]- Summary - Give a clear summary in the topic subject, NOT here.

  • Can U reproduce the problem & if so how reliably?: Yes, every quick scan. Full scan works normally.
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened: Installed CIS 6.0.264710.2708, downloaded from the official site. Waited for base update. The following quick scan stucks (6+ hours) on SteadyVideoBHO Class. Pause and stop does not end the process, but computer can be rebooted. All following quick scans have the same issue. Full scan works well.
  • If not obvious, what U expected to happen: Obvious
  • If a software compatibility problem have U tried the conflict FAQ?: Not compatibility problem I guess
  • Any software except CIS/OS involved? If so - name, & exact version: -
  • Any other information, eg your guess at the cause, how U tried to fix it etc: Tryed unintall (without and then with Clean Up Any Remnants Left of Comodo) and reinstall. After that COMODO System Utilities (registry cleanup).
  • Always attach - Diagnostics file, Watch Activity process list, dump if freeze/crash. (If complex - CIS logs & config, screenshots, video, zipped program - not m’ware)
    [/ol]

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: CIS 6.0.264710.2708 (Antivirus+Firewall, no Dragon, no GeekBuddy), Default settings

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: Default (CloudScan switched of in installer)
  • Have U made any other changes to the default config? (egs here.): -
  • Have U updated (without uninstall) from a CIS 5?: No
    [li]if so, have U tried a a clean reinstall - if not please do?: Tried. No effect.
    [/li]- Have U imported a config from a previous version of CIS: No
    [li]if so, have U tried a standard config - if not please do: -
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used: Windows 7, SP1, 64bit, UAC=off, admin, Windows Virtual PC (XP mode) + VirtalBox (Elastix)
  • Other security/s’box software a) currently installed b) installed since OS: a=None b=MSE
    [/ol]

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#2

As I am not certain whether this is a bug, or just caused by a faulty installation, I will transfer you to the AntiVirus Help - CIS board.

Please try resinstlaling CIS by following the advice I give in this topic. Be sure to make sure there are no other security applications installed and that you run uninstaller toold fro any which used to be installed.

If this problem persists even after reinstalling by following those methods please send me a PM and I will move this back to the bug reporting board. However, please note that all bug reports must follow the format provided in this topic.

Thanks.

#3

Are you saying that you are running this in a virtual environment?

Also, can you please attach the CIS diagnostics, run while the quick scan is stuck. Also, can you please open KillSwitch, when the quick scan is stuck, and select the option to “Save Current View”. Then put this in a zip file and attach it to your first post. Also, please attach a screenshot of your AV logs.

In addition, please follow the advice in this post to determine the exact file which the scanner is getting stuck on.

Let me know if you have any questions.

Thank you.

#4

No. CIS works on the host machine. This are 2 VM that are used on it too.

How do i run it?

Where do I get them?

I’ll have the access to the computer tomorrow and I’ll try to make all necessary diagnostics.

#5

Thanks.

You can run diagnostics by opening the main CIS GUI. Then click on the question mark in the upper right-hand corner and select Diagnostics.

I apologize, I meant to write that you should attach a screenshot of your Tasks logs.

Okay, please let me know if you have any other questions. I’m just trying to make sure that as much relevant information gets passed on to the devs as is possible. This will increase the chances that this bug can be identified and fixed.

Thanks.

#6

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again.

#7

Can you please check and see if this is fixed with the newest version? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#8

No, it is not fixed (but now it displays «Java™ Plug-In 2 SSV Helper» instead of «SteadyVideoBHO Class»).
I’ll form a new report in the next post. If it must be in a new topic or in the first post of it - just write me or fix it on your own.

#9

A. Scan of SteadyVideoBHO Class never ends
[ol]- Summary - Give a clear summary in the topic subject, NOT here.

  • Can U reproduce the problem & if so how reliably?: Yes, every quick scan. Full scan works normally.
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened: Installed CIS 6.1.276867.2813, downloaded from the official site. Waited for base update. The following quick scan stucks on Java™ Plug-In 2 SSV Helper. Pause and stop does not end the process, but computer can be rebooted. All following quick scans have the same issue. Full scan works well.
  • If not obvious, what U expected to happen: Obvious
  • If a software compatibility problem have U tried the conflict FAQ?: Not compatibility problem I guess
  • Any software except CIS/OS involved? If so - name, & exact version: -
  • Any other information, eg your guess at the cause, how U tried to fix it etc: No new tryes since the last report.
  • Always attach - Diagnostics file, Watch Activity process list, dump if freeze/crash. (If complex - CIS logs & config, screenshots, video, zipped program - not m’ware)
    [/ol]

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: CIS 6.1.276867.2813 (Antivirus+Firewall, no Dragon, no GeekBuddy), Default settings, Database version: 16192

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: Default (CloudScan switched of in installer)
  • Have U made any other changes to the default config? (egs here.): -
  • Have U updated (without uninstall) from a CIS 5?: No
    [li]if so, have U tried a a clean reinstall - if not please do?: Tried. No effect.
    [/li]- Have U imported a config from a previous version of CIS: No
    [li]if so, have U tried a standard config - if not please do: -
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used: Windows 7, SP1, 64bit, UAC=off, admin, -
  • Other security/s’box software a) currently installed b) installed since OS: a=None b=MSE
    [/ol]

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#10

Thanks very much for new report.

Seems essentially the same bug, with module name change, so will keep together

Tracker updated.

Mouse

#11

Can you please check and see if this is fixed with the newest version (6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#12

It seems to me that nothing changed.

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#13

Sorry, wrong picture:

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#14

Thanks for checking this.

I’ve updated the tracker.

#15

Can you please check and see if this is fixed with the newest version (6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#16

Seems to be fixed.
Yet I have one more computer with the same bug. I would be able to check it out in 12 hours or so.

#17

Thank you.

Please let me know if it’s fixed for the other computer as well.

#18

Fixed. :-TU

#19

Thank you for checking this. In that case I will move this to Resolved.

Let me know if the issue returns.

Thanks.