A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
yes every time
If U can, exact steps to reproduce. If not, exactly what U did & what happened: 1:Start a fully virtualized sandbox 2:Open a pdf test page in any browser (with SumatraPDF or Nitro PDF as the PDF plugin) 3:Note that there is no green border around SumatraPDF or Nitro PDF
If not obvious, what U expected to happen:
I expected to see a green border around SumatraPDF or Nitro PDF
If a software compatibility problem have U tried the conflict FAQ?:
NA
Any software except CIS/OS involved? If so - name, & exact version:
SumatraPDF and Nitro PDF
Any other information, eg your guess at the cause, how U tried to fix it etc:
Reinstalling CIS did not change this behavior.
[/ol]
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
7.0.315459.4132 proactive
Have U made any other changes to the default config? (egs here.):
FW advanced choices all ticked
Have U updated (without uninstall) from CIS 5 or CIS6?:
no
[li]if so, have U tried a a clean reinstall - if not please do?:
yes, but it did not help
[/li]- Have U imported a config from a previous version of CIS:
no
[li]if so, have U tried a standard config - if not please do:
NA
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
win7 sp1 64 bit, UAC default, admin
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=on demand only, no others which are real-time only b=all removed
[/ol]
That is strange. Please edit your first post so it is in the format provided here. Just copy and paste the code. Then replace the question marks with your responses.
Please edit your first post. Also, if you have not already, please try reinstalling by following the advice given in this post and make sure that reinstalling by those methods is not able to fix this.
Had a PM of someone from comodo asking for details system etc . I gave them can’t get my head round bug report at this moment. I will do a new install see if problem goes.
Now then removed latest cis then used cis removal tool in safe mode. Rebooted installed cis put sumatra into FV sandbox ran this pdf test http://www.energy.umich.edu/sites/default/files/pdf-sample.pdf no green border. Open sumatra from programs green border displayed. win7 64 bit home premium.
1: CIS 7.0.315459.4132:
? 2: Win 7 64 bit home premium:
? 3: Sandboxed pdf reader FV opened pdf test in browser:
? 4: Pdf test displayed but no green border:
? 5: Green border:
? 6: n/a
How is sumatra sandboxed? Did you create a rule for it to always be sandboxed? If not, then why do you think it should be sandboxed when the browser it is started from is not?
Okay. In that case this does seem like a bug to me. Please edit your first post so it is in the format provided here. I’m sorry, but the full format is required for bugs of this sort, as extra informaiton will be needed for reproduction on other machines.
Hi lyn and Chiron,
What browser are you using lyn?
Is it set to open using the plug-in or direct to the PDF program?
I have run 3 test which may or may not help, resetting the sandbox between each test to remove the VTRoot folder.
I used Comodo IceDragon for testing this.
Test 1.
Add SumatraPDF.exe to the run in sandbox list.
Open CID>Options>Applications>PDF-Use Sumatra PDF browser plug-in.
Download and open a PDF within the browser and it is not sandboxed, confirmed by no VTRoot folder being created.
Test 2.
Add SumatraPDF.exe to the run in sandbox list.
Add plugin-container belonging to CID to run in the sandbox list.
Open CID>Options>Applications>PDF-Use Sumatra PDF browser plug-in.
Download and open a PDF within the browser and it is sandboxed or at least the plugin-container is, confirmed by VTRoot folder being created.
Note: No green border is present, but that maybe intended using a plugin within the browser.
Test 3.
Add SumatraPDF.exe to the run in sandbox list.
Open CID>Options>Applications>PDF-Use Sumatra PDF. Note: Not plugin.
Download a PDF which now opens directly in Sumatra sandboxed, confirmed by the green border and VTRoot being created.
Hi opera, IE11 and dragon. If I also sandbox opera plugin wrapper then sumatra offers to view or save when opened a green border is displayed. I’ll post image shortly. Ps this also affects nitro pdf and settinga from partially ltd to FV.
Okay, I think this does seem to be a bug. Please format your first post so that it is in the format provided here. Once it is in that format, with the diagnostics report attached, I can forward this to the devs.
If you have any questions please feel free to ask.
A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
yes every time
If U can, exact steps to reproduce. If not, exactly what U did & what happened: 1:put any pdf reader into fully visualized sandbox 2:open a pdf test page in any browser 3:no green border
If not obvious, what U expected to happen:
see a green border
If a software compatibility problem have U tried the conflict FAQ?:
no
Any software except CIS/OS involved? If so - name, & exact version:
no
Any other information, eg your guess at the cause, how U tried to fix it etc:
none reinstall cis no change
[/ol]
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
7.0.315459.4132 proactive
Have U made any other changes to the default config? (egs here.):
FW advanced choices all ticked
Have U updated (without uninstall) from CIS 5 or CIS6?:
no
[li]if so, have U tried a a clean reinstall - if not please do?:
yes
[/li]- Have U imported a config from a previous version of CIS:
no
[li]if so, have U tried a standard config - if not please do:
?
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
win7 sp1 64 bit, UAC default, admin
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=on demand only b=all removed
[/ol]