sandbox analyzing

how long does it take for comodo to analyze a file? I have had many programs auto sandboxed and never once have i seen them actually analyzed and taken out.

Also i have 2 programs in the sandbox that ARE malware and it has been 5 days they have been in pending files and still seen as “unknown”, i submitted these files to comodo via the online submission and they were sent when they were sandboxed. CIMA saw them as suspicious but cis4 hasnt done anything about them yet.

I think that part of the program is still in testing, they still have tons of work on the server side. We have seen it work but it will just take more time.