Restoring files from a Adminstrator directory

Help - CB
#1

Hi,

I’ve made a complete backup of a Windows vista system, which had a Administrator login which was password protected.

I’m now trying to restore some files within the ‘my documents’ folder of Administrator. I’ve mounted the backup as a drive, but when I navigate to the directory, it says it password protected, but it doesn’t give me a option to enter the password.

How do I go about restoring these files?

Regards,

Nick

#2

Hi

The issue is probably caused by NTFS security attributes.
You can mount the image in read-write mode (Manage → Mounted Drives) then go to security attributes of ‘My Documents’ folder, take ownership, then set the security rights you need.

Thanks

#3

Hi,

I’ve tried this, but when I try to amend to security rights, it says: ‘The requested security information is either unavailable or can’t be display’

Can you please please help. If I cannot get access to this data, I’m going to lose at lot. The product is supposed to secure your data, which it doesn’t do !!!

#4

Is the ownership taking successful? You must take ownership of the item and it’s child items, before amending the security rights.
To take ownership go to Security → Advanced → Owner → Edit → Check “Replace owner on subcontainers and objects” → Select your user from the list → Then click OK

If the above still doesn’t work you can try to restore the files you need to a FAT/FAT32 filesystem.

Thanks