Restore and Live Help failures

I’ve just switched to Commodo to back-up files on my new PC which runs under Windows 7. I’m also new to Windows 7.

Backing-up works fine.

In trying to restore, the verification of the back-up image of Step 2 worked fine.

At Step 3 “Restore Selection”, the message “making restore to user settings” appeared and the process stopped.

To get help, I tried to download "Live Help, but the download didn’t work, so here I am on the forum…