Removable device problem

Comodo Internet Security - CIS Defense+ / Sandbox Help - CIS
#1

Hi Comodo
The exclude and trust functions does not work on files located on a USB stick.
Trying to copy a false positive file from the USB stick to the HDD, using right-click in Win-Explorer is impossible because of this, combined with the fact that the right-click menu disappear when Comodo detects a positive file. :frowning:

I am quite new to Comodo CIS, and would like to add a few comments.
The firewall is an absolut top of the top application :wink:
The AV works very well, but I think it still needs some fine tuning and improvement on speed.
An example is :
My “add/remove programs” used to load in less than 5 seconds, with Comodo installed it takes 55 seconds.
???

#2

Removable drives are by design not trusted.

#3

To copy the file, you’ll have to temporarily disable the AntiVirus.

But the user should have the option to exclude such device if desired. :wink:

#4

Posted by: John Buchanan:
Removable drives are by design not trusted…Thank you for a non-usable reply. :frowning:
Posted by: L.A.R. Grizzly:
To copy the file, you’ll have to temporarily disable the AntiVirus.
But the user should have the option to exclude such device if desired…Thank you for the reply. :slight_smile:

It is actually possible to copy the files to HDD, but ctrl-c must be used. :wink:
An antivirus application must not prevent the user from doing normal file tasks, the programmers must
remember that false positives will always exist.

Can anyone recognize my comment on extremely slow behavour of certain windows tasks (e.g “add/remove programs” ?

#5

Do you have Heuristics set too high? That makes CIS awfully chatty. Keep it set to Low.

Consider submitting the false positives following How to report False Positives - Please read this before submitting !.

#6

EricJH: Thank you for the reply.

  1. Heuristics is set to low. Disabling antivir or defence+ will half the loading time of “add/remove prog’s”.
    Disabling both will bring the loading time back to the normal app. 5 seconds
    When both are disabled rundll32.exe (WinXP) will consume 57% of my cpu power, when loading
    “add/remove prog’s” ???
    Perhaps this is where the problem really is. But I have no idea what to do about it, or whether it perhaps
    is normal. ???
  2. Thank you for the link. I have till now submitted the files via the Comodo interface. Doing it on the
    submit web site is much better because I then can add comment of what it is and why I send it :slight_smile: