REGSpy and FILESpy shutdown problem

I’m very pleased with CPF version except for one recurring problem. When I shut down my pc, about half the time it hangs at the end of the shutdown process, I hang at the “Windows is shutting down” screen. I’m forced to do a hard shutdown, and when I boot up my event viewer shows the same two errors, both Event ID 7000. The descriptions of the errors are “The FILESpy service failed to start due to the following error: The system cannot find the file specified,” and “The REGSpy service failed to start due to the following error: The system cannot find the file specified.” I’ve Googled REGSpy and FILESpy, and both are part of CPF.

How can I troubleshoot this problem?

All suggestions appreciated.

I must have used a different google to you. LOL.

Quoted from the BitDefender website, as referenced by a google search for “regspy filespy” :

When an unknown error appears in filespy.sys or regspy.sys Microsoft Windows XP offers the customer the error message The system has recovered from a serious error and gives the possibility to Send Error Report to Microsoft. The two files are created and maintained by BitDefender to control the file and registry access.

Upon tracking the error report using the Microsoft Online Crash Analysis (MOCA) web site, the answer Error Caused By BullGuard Ltd. : No Specific Solution Found is provided. BullGuard antivirus uses the licensed BitDefender scanning engines and the two files are included in their package.

They aren’t part of CPF, they are part of the BitDefender AV installation.

Hope this helps,
Ewen :slight_smile:

You’re right! I’ve checked the bitdefender site, and REGSpy and FILESpy are part of bitdefender. Unfortunately, that doesn’t solve the problem, and it raises a related question: I use bitdefender 10 as my antivirus program and CPF as my firewall. Although neither is a pure anti-spyware application, both have spyware protection features in addition to their primary functions. Is it possible that the spyware functionality on bit defender conflicts with CPF, and that’s causing my REGSpy and FILESpy problem? Also, I believe that if I disable the anti-spyware function in bitdefender, that will eliminate my problem. Does CPF provide sufficient spyware protection for me to rely on it as my only antispyware application? I use Firefox, so I’m less susceptible to spyware than if I used I.E. My email application is Outlook, if that matters. If you think I should have an anti-spyware application as well, can you recommend one that is likely to be compatible with both CPF and bitdefender? I’ve used Spyware Blaster and Spybot for on access protection, and prefer Spyware Blaster.

CPF is a firewall, not an antispyware or antivirus product!! CAVS when finally released will be a HIPS/Antivirus (Not sure about spyware).

cheers, rotty

CAVS currently does have some anti spyware built in and this will be expanded in the release version.

ewen :slight_smile:

Thankyou for clearing that up panic. (:KWL)

cheers, rotty