Random BSODs [Resolved]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

Minidump.zip - Starting yesterday afternoon, I started getting random BSODs. I can’t tell if they are related to CIS, but the only BSODs I have ever had were CIS related. My programs have remained relatively static. I rarely install new software (except upgrading my browser, Flash etc.) If you could just confirm that it isn’t related to CIS, I would appreciate the help.

The bug/issue

  1. What you did: General use of the computer
  2. What actually happened or you actually saw: Random BSODs
  3. What you expected to happen or see: Normal computer use (no crashes)
  4. How you tried to fix it & what happened: Uninstalled 1135 and clean installed 1142
  5. Details (exact version) of any software involved with download link: n/a
  6. Any other information (eg your guess regarding the cause, with reasons): My system has always been rock solid. The only BSODs I ever received were from CIS in the early stages (unfortunately). I haven’t added any software recently. The BSODs are random with and without surfing the Web.

Files appended

  1. Screenshots illustrating the bug: Attached with minidumps
  2. Screenshots of related event logs or the active processes list: n/a
  3. A CIS config report or file. Attached with minidumps
  4. Crash or freeze dump file: Attached

Your set-up

  1. CIS version, AV database version & configuration used: 6347 - Proactive
  2. Whether you imported a configuration, if so from what version: No import
  3. Defense+ and Sandbox OR Firewall security level: D+ Safe Mode, CFP Custom Policy, SB Enabled
  4. OS version, service pack, no of bits, UAC setting, & account type: WinXP Pro SP3 32 bit, Administrator
  5. Other security and utility software running: MBAM and SAS on demand
  6. Virtual machine used (Please do NOT use Virtual box): None

–Edit–

Minidump 02.zip - Just got another one! I’m trying to isolate the problem. I got this one with the Sandbox Disabled.

Minidump 03.zip - Sandbox and D+ Disabled

[attachment deleted by admin]

#2

Excellent report, thanks, forwarding to verified

Best wishes

Mouse

#3

Thanks, Mouse for forwarding my report. After two days of fussing with my machine, I think I have found the problem. I don’t think it’s CIS related. It puzzled me how random the BSODs were. There was no way to reproduce them, they just came and went. It began to seem to me that it was a memory issue. I tested my memory with Memtest86+ and the program reported errors on one of my memory modules. I have since removed the module in question and my system has been running all day with no problems. I’m going to give it a few days more and if the BSODs don’t return, I’ll consider the problem resolved. I’ll report back with my conclusion in a few days.

Griz

#4

Sorry for the extra quoted post. I was going to modify my last reply but the “Modify” forum button is missing. It ended up being a “Quote”.

#5

Deleted it for you…

#6

Thanks, EricJH. It was my memory. My machine is running fine on the remaining 512 memory module. For future reference, Kingston has a lifetime warranty on their memory. My bad module was over 7 years old and Kingston is sending me a replacement. I just had to send the bad one back with an RMA. It’s good to know that there are still companies out there who care about their customers. I’ll buy Kingston memory in the future!

–BSOD Issue Resolved–

Griz