The program cannot quarantine the spywarebot (2 traces). I get an error message for them, saying they cannot be deleted, and to consult the experts at the A2 forum. This is the same message I got when I tried quarantining the 4 objects on my laptop. What do you suggest now?
This may sound like a dumb question, but why am I only quarantining these objects, and not deleting them? What do I do with them now that they are quarantined? Once I delete eventually them do I do a system clean on that drive, delete all restore points and re-scan?
Should I be deleting all the other things (tracking cookies, etc) so they don’t sit there and pop up again on future scans? Is there a way in A2 to ignore the files I know are false positives so they don’t pop up again? I can’t seem to find an ignore option.
Should I be deleting all the other things (tracking cookies, etc) so they don't sit there and pop up again on future scans? Is there a way in A2 to ignore the files I know are false positives so they don't pop up again? I can't seem to find an ignore option.
I think rightclicking and adding to the whitelist should do if I remember right?
The program cannot quarantine the spywarebot (2 traces). I get an error message for them, saying they cannot be deleted, and to consult the experts at the A2 forum. This is the same message I got when I tried quarantining the 4 objects on my laptop. What do you suggest now?
I'm a bit puzzled, because I don't know if it's actually cleaned now or not....... Hijackthis looks clean....
Well, if you really feel you need to I sujest you scan with Superantispyware. if that doesn't help, you will need to look for more expert cleaning : Comodo LivePcSupport
This may sound like a dumb question, but why am I only quarantining these objects, and not deleting them? What do I do with them now that they are quarantined? Once I delete eventually them do I do a system clean on that drive, delete all restore points and re-scan?
It's safer, imagine that you actually need those files for an application or so, well, you can still repair it then. If you delete it, it's lost forever.
A2 and Hijack This logs from follow up scan. The “undeletable” files didn’t show up for some reason but the 2 other objects did. Spybot, Malwarebytes, SuperAntispaware, and Adaware all missed them. So I cleaned all drives and deleted restore points, restarted and scanned again with A2- nothing found. I’ll have to see if they pop up again in a couple days…
