Possible CIS conflict with XYplorer

Hi, I recently acquired the software XYplorer (http://www.xyplorer.com/) version 9.90 and it would not startup properly with CIS 5.3.181415.1237.

Upon starting up XYplorer, the program would start up properly, but then shut itself down after seconds. I’ve tried to reproduce the problem multiple times, (i.e. over 20 times), and with the exception of 2 times, the program shut itself down each time. When shutting down, the program window simply closes without showing any error whatsoever.

There was no detection message or anything shown by CIS. Checking CIS event logs also did not show anything. I have tried to shut down CIS by right-clicking on the notification icon and selecting Exit, but even after closing CIS the issue still persists.

However, by leaving CIS on and selecting ‘Disabled’ under ‘Antivirus Security Level’ would resolve the issue. I’ve since also re-enabled Antivirus (set it to ‘Stateful’), but added the XYplorer to the exclusion settings. That worked too.

It seems that XYplorer and CIS seems to have a conflict that does not allow XYplorer to run properly. I’m using Windows 7 x64.

We would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format here. You can copy and paste the format from this topic.

To understand the reasons why we ask you to follow these guidelines please see below.

WHY WE ASK YOU TO FOLLOW THESE GUIDELINES
Bugs/issues can be impossible or very time consuming to fix if developers don’t have enough information to reproduce them. Since CIS is free, development time is limited. So if you want your issue fixed, please use the format below to describe it.

To avoid clutter, issues not described in the format below your post will not be moved to the ‘moderator verified’ issues topic. This means that the developers may not look at it.

Best wishes and many thanks in anticipation

Dennis

We really would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format. You can copy and paste the format from this topic.

Thank you

Dennis

Unfortunately we do need this issue to be reported in the full right format, and with all the information we have asked for, if we are to forward it to verified issues.

For the moment I am going to move it to the Orphaned/Resolved child board. If you do edit your post to create a complete issue report in standard format, and PM an active mod, we will of course consider moving it to verified reports.

The devs only look at the Orphaned/Resolved board if they have time, so please do edit the post and PM an active mod if you want it fixed.

Dennis