Hi nickchan
We’re sorry to hear you have had some problems with CSE.
nickchan: “I have a Compaq Laptop running MS Vista and Office 2007. I am using MS Outlook 2007 as well as webmails - gmail and hotmail.”
Currently, CSE only supports POP/SMTP/IMAP not webmail. In addition we are working on a version that supports SSL connections, which gmail uses, so gmail isn’t supported yet either, although we have an SSL beta in testing that has shown promising results so far.
nickchan: “Having gone through a number of email security programs, I finally decided to try signing up for a free Comodo Email Certificate, which refused to be downloaded by IE even after setting it to trusted and installing the activeX Angry.“
This could be IE settings, or security settings in Vista although it’s a little tricky to say without seeing the exact error you were receiving.
nickchan: “Tried downloading with Firefox and lo…it installed! But it was not to be as even though the message said it was installed, but in Outlook it was nowhere to be found! Angry”
Firefox has a separate certificate repository from Windows and Outlook. To use a certificate in Outlook which you installed into Firefox’s certificate repository, you need to export the certificate and most importantly, the private key, from Firefox to a pkcs#12 and install that into the Windows certificate store. At this point CSE will be able to use the certificate, but if you want to use Outlook without CSE, then you have to setup Outlook to use that certificate for your e-mail account via Outlook’s options.
nickchan: “The cert finally installed ok. I followed the settings instructions (both for SecureEmail and Outlook) and no matter what I settings I tried it was still sending email in clear text.”
Where you able to see your certificate installed via Outlook?
nickchan: “No email interception by SecureEmail, no dialog boxes, nothing.”
CSE won’t be able to intercept web mail or gmail unless it’s being used over a non-ssl pop/smtp/imap connection.
nickchan: “Finally, the only way I could send signed and encrypted messages was by setting outlook trust center settings to sign and encrypt emails. Embarrassed
This is standard Outlook operation and nothing to do with CSE. To make Outlook encrypt, you have to setup your own certificate and you also have to install a certificate for each contact you wish to encrypt for.
SE is intended to remove the complexities and complications of understanding public key encryption and setting up your e-mail clients. Currently it does this well for the protocols it supports, which again are POP, SMTP and IMAP. CSE has a protocols tab where you can setup what ports to scan for each protocol. If the correct ports are not set, CSE won’t intercept and encrypt your e-mail.
nickchan: “And I can’t get it to work with webmail and single use certificates! Thinking”
Could you supply more about your mail settings?
nickchan: “To top it all off, now whenever I startup SecureEmail Configuration, I get a pop up box titled “configure” and the message “The parameter is incorrect.”
Are you running 32 or 64 bit Vista and is it a 32 bit or 64 bit version of Outlook?
We’ll be uploading a new version of CSE very soon that will have SSL support too that you could try if you wish.
“I don’t know what’s wrong. Are my settings incorrect? Is it a beta problem? Does it work properly with Vista? Is it an Outlook 2007 problem? How do I get single use certificates to work? Grrrrrr…somebody please help…”
A lot of the issues seem to be maybe that you’re not using non-ssl POP, SMTP or IMAP for the connection to the mail server. Could you supply a bit more info about your connection and port settings?
Are you running any e-mail monitoring anti-virus programs?