This is a pretty laughable company. I use trustfax and when I needed support I called the 888 number on the website and it sends you into a loop and you can’t get out of it to get a live person. Then after just hitting 222222 a bunch of times it sends you to some girl who will transfer you back into the loop cause it’s the wrong company.
You can PM me your tel no and I will get our guys to get in touch with you asap.
However, we do have a decent enough phone system…
dunno what happened in your case, we will investigate, but in the meanwhile, send me your contact details so that I can get our trustfax guys to get in touch with you asap.