TOPIC TITLE
This should summarise the issue. May be best to write it after drafting the issue report. A good title makes sure the right mods and the right devs look at the report
The bug/issue
- What you did: installed CFW 5.8.211697.2124 on an fresh install of windows
- What actually happened or you actually saw: the PC freeze randomly when launching applications; need to do hard reboot
- What you expected to happen or see: no freezing at all
- How you tried to fix it & what happened: disabled enhanced protection mode; for the moment the PC is no more freezing
- If its an application compatibility problem have you tried the application fixes here?: Have acted to resolve possible conflict with AVast AV (see below). Note AV module disabled in CIS.
- Details & exact version of any application (execpt CIS) involved with download link: windows task manager, windows search, opera 11.51
- Whether you can make the problem happen again, and if so exact steps to make it happen: just launch a application and sometimes the PC will freeze and sometimes no; never freeze with Comodo Dragon
- Any other information (eg your guess regarding the cause, with reasons):
Files appended. (Please zip unless screenshots).
- Screenshots illustrating the bug:
- Screenshots of related CIS event logs and the Defense+ Active Processes List:
- A CIS config report or file.
- Crash or freeze dump file:
- Screenshot of More~About page. Can be used instead of typed product and AV database version.
Your set-up
- CIS version, AV database version & configuration used: CFW 5.8.211697.2134
- a) Have you updated (without uninstall) from CIS 3 or 4: NO
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: - a) Have you imported a config from a previous version of CIS: NO
b) if so, have U tried a standard config (without losing settings - if not please do)?: - Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): changed to proactive security config after install
- Defense+, Sandbox, Firewall & AV security levels:
D+= paranoid , gereral settings : only adaptive mode under low resources and enhanced protection mode enabled; execution control settings : everything enabled; tread unrecognized files as untrust; Monitoring settings : everything enabled
Sandbox=enabled , Firewall = custom mode , AV = not pertinent - OS version, service pack, number of bits, UAC setting, & account type: windows XP SP3 32bits; admin. account
- Other security and utility software installed: avast antivirus free; CFW files set in exception in avast and avast as installer/updater in D+
- Virtual machine used (Please do NOT use Virtual box): none
Edit : encounter the same problem on other 32bits machine. The installation goes welll, but as soon as I shifted to proactive instead of firewall security configuration, enhanced protection mode is then automatically enabled and the freezing starts.