OS freeze after clicking on Start - does not happen if cmdagent is not running

The bug/issue

  1. What you did:Click “Start” on XP
  2. What actually happened or you actually saw:Operating system lock-up - freeze
  3. What you expected to happen or see: Normal XP operation
  4. How you tried to fix it & what happened: CTRL ALT DELETE
  5. If its an application compatibility problem have you tried the application fixes?:N/A
  6. Details (exact version) of any application involved with download link:N/A
  7. Whether you can make the problem happen again, and if so exact steps to make it happen:
  8. Any other information (eg your guess regarding the cause, with reasons):Nothing in xp event viewer and when task manager finally decides to show cpu and memory okay - When I kill cmdagent.exe my pc comes back to life - I hav used CIS v4 for some time now with no problems

Your set-up

  1. CIS version, AV database version & configuration used:
  2. a) Have you updated (without uninstall) from CIS 3 or 4: No clean install
    b) if so, have you tried reinstalling (if not please do)?:
  3. a) Have you imported a config from a previous version of CIS:no
    b) if so, have U tried a preset config (if not please do)?:
  4. Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. )
  5. Defense+ and Sandbox OR Firewall security level: Defense+ and Sandbox Disabled
  6. OS version, service pack, no of bits, UAC setting, & account type:XP pro sp3 x32 with latest microsoft updates
  7. Other security and utility software installed:NONE
  8. Virtual machine used (Please do NOT use Virtual box):N/A

We would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format here. You can copy and paste the format from this topic.

To understand the reasons why we ask you to follow these guidelines please see below.

WHY WE ASK YOU TO FOLLOW THESE GUIDELINES
Bugs/issues can be impossible or very time consuming to fix if developers don’t have enough information to reproduce them. Since CIS is free, development time is limited. So if you want your issue fixed, please use the format below to describe it.

To avoid clutter, issues not described in the format below your post will not be moved to the ‘moderator verified’ issues topic. This means that the developers may not look at it.

Best wishes and many thanks in anticipation

Dennis

We would be grateful if you could supply answers to the following questions:

The bug/issue
7. Whether you can make the problem happen again, and if so exact steps to make it happen:

Your set-up
4. Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. )
5. Defense+ and Sandbox OR Firewall security level: Defense+ and Sandbox Disabled (Permanently? And rebooted afterwards? IE Using tick box?)

Also please append
a) a screenshot your defense plus event logs, covering a period including a reboot and the occurrence of the bug.
b) a screenshot of your full active processes list with all information visible, taken close to the point of occurrence of the bug.

The red text in the standard fomat is a link that will help you with these.

Best wishes

Mouse

PM reminder sent

Unfortunately we do need this issue to be reported with all the information we have asked for, if we are to forward it to verified issues.

For the moment I am going to move it to the Orphaned/Resolved child board. If you do manage to edit your post we will of course consider moving it to verified reports.

The devs only look at the Orphaned/Resolved board if they have time, so please do edit the post and PM an active mod if you want it fixed.

Best wishes and many thanks in anticipation

Mouse