on access scanner not working [RESOLVED]

hello my on access scanner is not working,when i click to turn it on i get a msg saying number cav003 and it says unable to start on access scanner,any ideas how to start it please?
thank you.

its all ok now,i found that my other av had not closed properley.

Glad you sorted that out geordie_john,

I will mark this topic as resolved and close it. If you want it re-opened please PM an available moderator.