NTI Shadow crashes on launch when CIS installed

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

NTI Shadow 4.1.0.212 backup software crashes on loading when CIS is installed and works again on CIS uninstall. Have tried adding all files in folder NTI (and temp file created by NTI Ninja) to D+ trusted files and all exe’s to firewall trusted apps.

Am running Win7 x64

Details of crash are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Shadow.exe
Application Version: 4.1.0.212
Application Timestamp: 4b29d01d
Fault Module Name: StackHash_d64b
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5be02b
Exception Code: c0000374
Exception Offset: 00000000000c6cd2
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: d64b
Additional Information 2: d64b84dccef636a6c0bffc3569e19e4f
Additional Information 3: 968f
Additional Information 4: 968fbf6ad7ddc706100611decf13cf19

#2

Does the crash also happen with Defense + disabled? To permanently disable D+ go to Defense + → Advanced → Defense + Settings → untick “Permanently disable the Defense + (requires a system restart)” and reboot as required.

#3

Have dried disabling D+ has suggested, and also adding firewall policies but the problem persists until I uninstall CIS, then as soon as I reinstall it starts again.

#4

Thanks. That sounds like a serious incompatibility issue. It is in the bug boards so it is now up to the devs to pick up on it.

The devs usually don’t reply; they only do when they need additional information.